Banking Customer Experience Specialist

Rakbank; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Rakbank in Abu Dhabi is seeking a customer service professional for branch operations. You will greet customers, process transactions, and promote banking products while maintaining service standards.

The role requires 2+ years in customer service, fluency in English (Arabic a plus), and a diploma or higher. Banking software experience and a customer-focused mindset are essential for success.

Qualifications

• High school diploma or equivalent; a degree in a relevant field is preferred.
• Minimum of 2 years of experience in a customer service role, preferably in a banking or financial institution.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong product knowledge and the ability to cross-sell effectively, with a focus on customer needs.
• Proficiency in using banking software and systems, with a basic understanding of banking operations.
• Ability to work independently and manage multiple tasks simultaneously, with a high level of organization.
• Customer-oriented mindset, with a passion for delivering exceptional service and a positive attitude.
• Willingness to learn and adapt to new products, services, and procedures as the bank evolves.
• Fluency in English is mandatory; proficiency in other languages, especially Arabic, is an advantage.
• Strong work ethic, with a commitment to maintaining high standards of service and professionalism.

Responsibilities

• Greet and assist customers with a friendly and professional attitude, ensuring a positive first impression.
• Process customer transactions accurately and efficiently, adhering to service standards and guidelines.
• Cross-sell and promote bank products and services, identifying customer needs and offering suitable solutions.
• Maintain a thorough understanding of our product range to provide accurate information and advice to customers.
• Handle customer inquiries and complaints in a timely and effective manner, ensuring a high level of customer satisfaction.
• Ensure compliance with operational controls and procedures, maintaining a secure and controlled environment.
• Assist in maintaining an organized and tidy branch, contributing to a pleasant customer experience.
• Collaborate with colleagues to ensure smooth branch operations and a cohesive team environment.
• Stay updated with industry trends and bank initiatives to provide relevant and up-to-date information to customers.
• Perform any other duties as assigned by the Branch Manager, contributing to the overall success of the branch.

Skills

Analytical thinking

Teamwork

Initiative

Managing performance

Customer orientation

Customer service

Communication

Education

High school diploma or equivalent

Degree in relevant field (preferred)

Tools

Banking software

Job description

Rakbank in Abu Dhabi is seeking a customer service professional for branch operations. You will greet customers, process transactions, and promote banking products while maintaining service standards.

The role requires 2+ years in customer service, fluency in English (Arabic a plus), and a diploma or higher. Banking software experience and a customer-focused mindset are essential for success.