Banking Customer Service Associate

Commercial Bank International; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Commercial Bank International in the United Arab Emirates seeks a customer service-focused professional to assist clients at the branch. You will respond to inquiries, process routine banking requests, and support daily operations in a confidential and efficient manner.

The role requires English and Arabic communication, proficiency in Microsoft Office, and a professional, reliable presence in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent; a Bachelor's degree in progress is an advantage.
• Excellent spoken and written English and Arabic communication.
• Ability to work in a fast-paced, customer-oriented environment.
• Punctual, reliable and able to maintain confidentiality.

Responsibilities

• Greet and assist customers with banking needs in a courteous and professional way.
• Respond to customer inquiries via phone, email, or in person and direct to the appropriate department.
• Support processing of account openings, deposits, withdrawals, and other routine transactions.
• Ensure customer information and documents are handled with confidentiality and accuracy.
• Assist in maintaining branch records, filing, and administrative documentation.
• Coordinate with other departments to resolve customer issues efficiently.
• Uphold the bank's service standards and contribute to a positive customer experience.

Skills

Customer service

Bilingual English/Arabic

Microsoft Office

Interpersonal skills

Confidentiality

Education

High school diploma

Bachelor's degree in progress

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Commercial Bank International in the United Arab Emirates seeks a customer service-focused professional to assist clients at the branch. You will respond to inquiries, process routine banking requests, and support daily operations in a confidential and efficient manner.

The role requires English and Arabic communication, proficiency in Microsoft Office, and a professional, reliable presence in a fast-paced banking environment.