Senior Banking Customer Experience Specialist

Mashreqbank PSC; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Mashreqbank PSC seeks a customer service professional to handle inbound and outbound calls, chats, and emails for retail banking needs. You will deliver excellent service, resolve issues, and drive customer satisfaction while meeting sales targets.

Strong communication and listening skills are essential, backed by a university degree and 1–3 years of experience. Based in Abu Dhabi, the role operates within the bank's Direct Banking Center, requiring a customer-first approach and proficiency with

Qualifications

• University Graduate with finance/banking or maths background.
• 1–3 years of experience in customer service.
• Very customer focused with strong communication.
• Computer literate with good interpersonal skills.
• Excellent communication skills and strong listening ability.

Responsibilities

• Interact with customers over the phone, chat, and email to understand banking needs.
• Provide excellent customer service to build loyalty.
• Resolve problems over live chat, email, or telephone.
• Convert sales opportunities to meet financial targets.
• Explain procedures and products over the telephone.
• Capture and report customer feedback for product development.
• Operate in a Call Centre environment with established guidelines.

Skills

Customer focus

Communication skills

Listening skills

Computer literacy

Education

University Graduate (finance / banking / maths)

Job description

Mashreqbank PSC seeks a customer service professional to handle inbound and outbound calls, chats, and emails for retail banking needs. You will deliver excellent service, resolve issues, and drive customer satisfaction while meeting sales targets.

Strong communication and listening skills are essential, backed by a university degree and 1–3 years of experience. Based in Abu Dhabi, the role operates within the bank's Direct Banking Center, requiring a customer-first approach and proficiency with