Banking Contact Centre Specialist

Abu Dhabi Commercial Bank; Al Ain; On-site; AED 120,000 - 160,000; Full time

Job summary

Abu Dhabi Commercial Bank (ADCB) is seeking a capable professional for processing and cross-selling activities to support various ADCB business groups. The role emphasizes adherence to SOPs, risk controls, and stakeholder engagement.

The ideal candidate will have a Bachelor’s degree and at least 3 years of relevant experience, with a strong emphasis on service quality and collaboration across internal units and vendors.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 3 years of experience.

Responsibilities

• Execute processing and cross sell activities to support ADCB business Groups.
• Adhere to policies, SOPs, processes and instructions to deliver standard of service.
• Develop and maintain key working relationships with internal ADCB units and vendors.
• Manage operational risk within the bank’s risk and incident framework.
• Prepare key performance metrics and project updates for stakeholders.
• Adhere to policies and SOPs to ensure consistent service to customers and stakeholders.
• Self-manage in line with the bank’s people management policies and practices.
• Demonstrate ADCB Service Standards in all internal and external interactions.

Skills

Cross selling

Process execution

Relationship building

Stakeholder engagement

Operational risk awareness

Education

Bachelor’s degree

Job description

Abu Dhabi Commercial Bank (ADCB) is seeking a capable professional for processing and cross-selling activities to support various ADCB business groups. The role emphasizes adherence to SOPs, risk controls, and stakeholder engagement.

The ideal candidate will have a Bachelor’s degree and at least 3 years of relevant experience, with a strong emphasis on service quality and collaboration across internal units and vendors.