Corporate Banking Operations & Help Desk Specialist

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi seeks an experienced BBG Operations Officer to support corporate banking transaction processing, onboarding, remediation, and servicing activities. You will coordinate with Relationship Managers, Client Services, Compliance and Credit teams to ensure accurate processing within SLAs and regulatory requirements.

The role emphasizes risk-aware operations and customer service excellence.

Qualifications

• Diploma or bachelor’s degree in Banking, Finance, Business Administration or a related field.

Responsibilities

• Process onboarding and remediation transactions for Corporate and Institutional Banking customers.
• Review documentation received from Client Services and Onboarding teams for accuracy and completeness.
• Verify customer information before entry into banking systems and identify missing data.
• Coordinate with stakeholders to resolve onboarding requirements and AML checks.
• Maintain accurate customer information and operational records; escalate unresolved issues.
• Support remediation of existing customer records and documentation deficiencies.
• Assist BBG Help Desk and other internal teams to ensure timely service delivery.

Skills

Communication skills

English fluency

Customer service

Attention to detail

Time management

Education

Diploma or bachelor’s degree in Banking, Finance, Business Administration or related field

Tools

Core banking systems

Workflow systems

Job description

First Abu Dhabi Bank in Abu Dhabi seeks an experienced BBG Operations Officer to support corporate banking transaction processing, onboarding, remediation, and servicing activities. You will coordinate with Relationship Managers, Client Services, Compliance and Credit teams to ensure accurate processing within SLAs and regulatory requirements.

The role emphasizes risk-aware operations and customer service excellence.