Channel Support Specialist: Client Solutions

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

First Abu Dhabi Bank is seeking a dedicated Technical Client Services professional to respond to client inquiries via calls and emails, guiding them on transactional services and electronic banking platforms. You will record interactions, escalate complex issues, and partner with product channels operations and client services to improve service delivery.

The role requires strong English communication, meticulous data handling, and the ability to work under pressure in a banking environment.

Qualifications

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions.
• Good knowledge of Microsoft applications.
• Fair understanding of administrative functions.
• Language proficient: fluent (business) English.

Responsibilities

• Respond to and resolve client queries professionally via emails and calls, escalating complex issues to the Head of Channel Support as needed.
• Provide guidance to clients on issues pertaining to their transactional services.
• Strive to handle and resolve client complaints regarding FAB services and identify priority situations to escalate.
• Create and update the database recording call details, comments, inquiries, complaints and actions taken for future reference.
• Responsible for training and support of clients on electronic banking platform.
• Use client feedback and reported issues to identify Channel proposition gaps and enhance overall client experience.

Skills

Banking knowledge

Microsoft Office

Administrative functions

Business English

Education

Relevant degree in business/finance/administrative field

Job description

First Abu Dhabi Bank is seeking a dedicated Technical Client Services professional to respond to client inquiries via calls and emails, guiding them on transactional services and electronic banking platforms. You will record interactions, escalate complex issues, and partner with product channels operations and client services to improve service delivery.

The role requires strong English communication, meticulous data handling, and the ability to work under pressure in a banking environment.