AW Recommerce & Returns Program Manager

Amazon Inc.; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Amazon in Dubai seeks a Program Manager in MENA to lead AMS end-to-end processes for used and damaged goods, driving re-commerce through the Amazon Warehouse program. You will work with Retail Tech and Operations to deliver scalable analytics and profitability.

The role demands strong data visualization, SQL, and project management skills, with cross-functional collaboration across tech and non-tech teams to support strategic decisions and performance tracking.

Qualifications

• Bachelor's degree required.
• 3+ years of data visualization and reporting tools experience.
• Experience defining program requirements and using data/metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of program or project management experience.
• 3+ years of writing SQL queries and creating BI reports using Tableau/QuickSight/Power BI.

Responsibilities

• Track and benchmark OPS grading across locales, including FC grading audits.
• Oversee operations performance and inflow sources to Amazon Warehouse.
• Develop data sources and promote data accuracy in operational reporting.
• Partner with product teams on new features/categories in Amazon Warehouse.
• Automate data extraction and build dashboards to measure AW performance.
• Report on full set of business KPIs in weekly/monthly reviews with strong business writing.

Skills

Data visualization

Data reporting

SQL

Cross-functional collaboration

Program/Project management

Tableau

Power BI

QuickSight

Education

Bachelor's degree

Tools

Tableau

Power BI

QuickSight

Job description

Amazon in Dubai seeks a Program Manager in MENA to lead AMS end-to-end processes for used and damaged goods, driving re-commerce through the Amazon Warehouse program. You will work with Retail Tech and Operations to deliver scalable analytics and profitability.

The role demands strong data visualization, SQL, and project management skills, with cross-functional collaboration across tech and non-tech teams to support strategic decisions and performance tracking.