AW Program Manager , MENA AMS

Amazon Inc.; Dubai; Presencial; AED 320.000 - 520.000; Jornada completa

Descripción de la vacante

Amazon in Dubai seeks a Program Manager in MENA to lead AMS end-to-end processes for used and damaged goods, driving re-commerce through the Amazon Warehouse program. You will work with Retail Tech and Operations to deliver scalable analytics and profitability.

The role demands strong data visualization, SQL, and project management skills, with cross-functional collaboration across tech and non-tech teams to support strategic decisions and performance tracking.

Formación

• Bachelor's degree required.
• 3+ years of data visualization and reporting tools experience.
• Experience defining program requirements and using data/metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of program or project management experience.
• 3+ years of writing SQL queries and creating BI reports using Tableau/QuickSight/Power BI.

Responsabilidades

• Track and benchmark OPS grading across locales, including FC grading audits.
• Oversee operations performance and inflow sources to Amazon Warehouse.
• Develop data sources and promote data accuracy in operational reporting.
• Partner with product teams on new features/categories in Amazon Warehouse.
• Automate data extraction and build dashboards to measure AW performance.
• Report on full set of business KPIs in weekly/monthly reviews with strong business writing.

Conocimientos

Data visualization

Data reporting

SQL

Cross-functional collaboration

Program/Project management

Tableau

Power BI

QuickSight

Educación

Bachelor's degree

Herramientas

Tableau

Power BI

QuickSight

Descripción del empleo

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as world-class e-commerce.

Amazon is looking for a Program Manager in MENA to lead activities of After Market Services (AMS) and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged we maximize reuse and recovery to optimal cost of returns while safeguarding customer experience.

The role will be focusing on managing re-commerce activities through Amazon Warehouse program -Amazon’s channel of re-selling open-box and repackaged products to customers. This is a cross-functional role that requires close partnership with various stakeholders such as Retail Tech and Operations teams. The role requires strong Analytics skills Data visualization and project management to effectively deliver and execute at scale projects while ensuring optimum profitability. In this role you will have ownership of end-to-end analytics development to complex questions and you’ll play an integral role in strategic decision making.

Key job responsibilities

• Track and Benchmark OPS grading with other locales including conducting FC grading audits.
• Overseeing operations performance in Amazon Warehouse grading including the various sources of inflow to Amazon Warehouse (Returns RVRs etc.)
• Develop metrics data sources and promote data accuracy within Operational reporting.
• Partner with product teams on the launch of new features/categories in Amazon Warehouse.
• Working with large data sets automate data extraction and build monitoring/reporting dashboards to measure the performance of AW.
• Manage internal communication and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities

We are open to hiring candidates to work out of one of the following locations: Dubai ARE

BASIC QUALIFICATIONS

• Bachelor's degree
• 3+ years of data visualization and reports tools experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of program or project management experience
• 3+ years of writing SQL queries and creating business intelligence reports using Tableau Quick sight Power BI.

PREFERRED QUALIFICATIONS

• 2+ years of Tableau or equivalent tools experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience with data modeling warehousing and building ETL pipelines

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