Value Recovery Lead – Returns Operations

Amazon UAE; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Amazon UAE is seeking a Value Recovery Manager for Returns Operations in Dubai to lead cross-functional efforts to recover more value from returned products through refurbishment, warehouse deals and enhanced fulfilment-center capabilities.

The role requires 5+ years in program, project or cross-functional operational delivery, with a focus on data-driven improvements to recovery rates and profitability across AMET markets.

Qualifications

• Analyze Customer Returns data to identify the root causes of value loss.
• Examine fulfilment-center processes, defects and recovery outcomes.
• Develop new solutions or replicate successful practices from other markets.
• Track implementation results and quantify the value recovered.
• Improve the effectiveness of Customer Returns operational capabilities.
• Standardize performance metrics, workflows and operating procedures across AMET.
• Align value-recovery practices with relevant Rest of World markets.
• Build deep subject-matter expertise in returns processing and recovery channels.

Responsibilities

• Analyze Customer Returns data to identify root causes of value loss.
• Examine fulfilment-center processes, defects and recovery outcomes.
• Develop new solutions or replicate successful practices from other markets.
• Track implementation results and quantify the value recovered.
• Improve effectiveness of Customer Returns operational capabilities.
• Standardize performance metrics, workflows and SOPs across AMET.

Skills

Customer returns operations

Value recovery

Reverse logistics

Refurbishment processes

Warehouse deals

Root-cause analysis

Operational data analysis

Program management

Cross-functional project delivery

Process standardization

SOP development

Performance metric design

Fulfilment-center implementation

Stakeholder negotiation

Senior leadership reporting

Continuous improvement

Job description

Amazon UAE is seeking a Value Recovery Manager for Returns Operations in Dubai to lead cross-functional efforts to recover more value from returned products through refurbishment, warehouse deals and enhanced fulfilment-center capabilities.

The role requires 5+ years in program, project or cross-functional operational delivery, with a focus on data-driven improvements to recovery rates and profitability across AMET markets.