Automotive Technical & Warranty Lead

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 350,000 - 500,000; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking a seasoned Technical & Warranty Manager to lead Aftersales technical and warranty operations across the network. You will drive diagnostics, ensure compliant warranty claims, and monitor KPIs to safeguard repair quality and customer satisfaction.

You will develop the Technical & Warranty team, coordinate with OEMs, and implement continuous improvements to repair processes and warranty governance in a fast-paced automotive environment.

Qualifications

• Bachelor’s degree or diploma in an automotive/engineering field is required.
• Minimum 8 years of relevant automotive Aftersales experience.
• Minimum 3 years in a Technical, Diagnostic, Warranty, or Technical Operations leadership role.

Responsibilities

• Lead technical support and case management across the Aftersales network.
• Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
• Oversee warranty operations and ensure claims comply with applicable policies and requirements.
• Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
• Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
• Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
• Monitor technical and warranty KPIs and drive continuous improvement initiatives.
• Support technical readiness for new vehicle models and technologies.
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.

Education

Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or an equivalent technical qualification

Job description

Al-Futtaim Automotive in Dubai is seeking a seasoned Technical & Warranty Manager to lead Aftersales technical and warranty operations across the network. You will drive diagnostics, ensure compliant warranty claims, and monitor KPIs to safeguard repair quality and customer satisfaction.

You will develop the Technical & Warranty team, coordinate with OEMs, and implement continuous improvements to repair processes and warranty governance in a fast-paced automotive environment.