Senior Technical & Warranty Operations Leader

Al-Futtaim; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Al-Futtaim is seeking an experienced automotive professional to lead Technical and Warranty operations across its Aftersales network in the UAE. You will drive effective diagnostic processes, warranty governance, and high repair quality while guiding a skilled team to resolve complex technical concerns and improve Fix It Right performance.

You will collaborate with OEM Technical and Warranty teams, monitor KPIs, and ensure compliance with policies. Prior UAE/GCC experience is preferred.

Qualifications

• Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or equivalent.
• Minimum 8 years of relevant automotive Aftersales experience.
• Minimum 3 years in a Technical, Diagnostic, Warranty, or Technical Operations leadership role.
• Experience within an automotive distributor, OEM, or dealer environment is preferred.
• UAE or GCC automotive experience is preferred.
• UAE driving licence is preferred.

Responsibilities

• Lead technical support and case management across the Aftersales network.
• Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
• Oversee warranty operations and ensure claims comply with applicable policies and requirements.
• Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
• Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
• Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
• Monitor technical and warranty KPIs and drive continuous improvement initiatives.
• Support technical readiness for new vehicle models and technologies.
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.

Skills

Automotive diagnostics

Warranty governance

Repair quality management

Case management

KPIs analysis

Stakeholder management

Leadership

Communication

English language

EV/High Voltage knowledge

Education

Bachelor’s degree or Diploma in Automobile/Automotive/Mechanical Engineering

Job description

Al-Futtaim is seeking an experienced automotive professional to lead Technical and Warranty operations across its Aftersales network in the UAE. You will drive effective diagnostic processes, warranty governance, and high repair quality while guiding a skilled team to resolve complex technical concerns and improve Fix It Right performance.

You will collaborate with OEM Technical and Warranty teams, monitor KPIs, and ensure compliance with policies. Prior UAE/GCC experience is preferred.