Technical & Warranty Manager | Al-Futtaim Automotive | Dubai

Al-Futtaim; Dubai; Presencial; AED 90.000 - 130.000; Jornada completa

Descripción de la vacante

Al-Futtaim is seeking an experienced automotive professional to lead Technical and Warranty operations across its Aftersales network in the UAE. You will drive effective diagnostic processes, warranty governance, and high repair quality while guiding a skilled team to resolve complex technical concerns and improve Fix It Right performance.

You will collaborate with OEM Technical and Warranty teams, monitor KPIs, and ensure compliance with policies. Prior UAE/GCC experience is preferred.

Formación

• Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or equivalent.
• Minimum 8 years of relevant automotive Aftersales experience.
• Minimum 3 years in a Technical, Diagnostic, Warranty, or Technical Operations leadership role.
• Experience within an automotive distributor, OEM, or dealer environment is preferred.
• UAE or GCC automotive experience is preferred.
• UAE driving licence is preferred.

Responsabilidades

• Lead technical support and case management across the Aftersales network.
• Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
• Oversee warranty operations and ensure claims comply with applicable policies and requirements.
• Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
• Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
• Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
• Monitor technical and warranty KPIs and drive continuous improvement initiatives.
• Support technical readiness for new vehicle models and technologies.
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.

Conocimientos

Automotive diagnostics

Warranty governance

Repair quality management

Case management

KPIs analysis

Stakeholder management

Leadership

Communication

English language

EV/High Voltage knowledge

Educación

Bachelor’s degree or Diploma in Automobile/Automotive/Mechanical Engineering

Descripción del empleo

Job Requisition ID: 182283

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

We are currently building a strong pool of talent for future opportunities across the UAE.

We are looking for experienced automotive professionals to lead Technical and Warranty operations across an Aftersales network. This role is responsible for ensuring effective technical support, accurate diagnostics and repairs, strong warranty governance, and high standards of repair quality. You will play a key role in resolving complex technical concerns, strengthening technical capability, improving Fix It Right performance, and ensuring warranty operations are managed efficiently and effectively.

What You Will Do

• Lead technical support and case management across the Aftersales network.
• Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
• Oversee warranty operations and ensure claims comply with applicable policies and requirements.
• Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
• Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
• Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
• Monitor technical and warranty KPIs and drive continuous improvement initiatives.
• Support technical readiness for new vehicle models and technologies.
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.

Required Skills To Be Successful

• Strong automotive diagnostic and root-cause analysis skills.
• In-depth knowledge of automotive warranty policies, claims processes, audits, and governance.
• Strong understanding of workshop operations and automotive repair processes.
• Experience in repair quality and Fix It Right management.
• Strong technical case management and escalation skills.
• Ability to analyze KPIs and translate insights into improvement actions.
• Strong stakeholder management and leadership capabilities.
• Excellent communication and organizational skills.
• Good command of English.
• Knowledge of modern vehicle technologies, including electrical and electronic systems.
• EV and High Voltage technical knowledge would be an advantage.

About The Team

You will join a collaborative Aftersales environment, working closely with Service Operations, Workshop, Parts, Training, Customer Experience, Finance, and other support functions. The role offers significant exposure across the Aftersales network and requires close collaboration with technical and warranty stakeholders to maintain high standards of repair quality, operational efficiency, compliance, and customer satisfaction.

What Equips You For The Role

• Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or an equivalent technical qualification.
• Minimum 8 years of relevant automotive Aftersales experience.
• Minimum 3 years of experience in a Technical, Diagnostic, Warranty, or Technical Operations leadership role.
• Experience within an automotive distributor, OEM, or dealer environment is preferred.
• UAE or GCC automotive experience is preferred.
• Strong technical judgment and problem-solving ability.
• UAE driving licence is preferred.

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