Technical & Warranty Manager | Al-Futtaim Automotive | Dubai

Al Futtaim Private Company (LLC); Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Al Futtaim Private Company (LLC) in the UAE is building a strong pool of talent to lead Technical and Warranty operations across our Aftersales network. The role is focused on delivering accurate diagnostics, effective warranty governance, and high standards of repair quality.

You will resolve complex technical concerns, drive Fix It Right performance, and ensure efficient warranty management while collaborating with OEMs and internal stakeholders across service operations and training teams.

Qualifications

• Bachelor’s degree in Automobile, Automotive, Mechanical Engineering or equivalent.
• 8+ years in automotive Aftersales.
• 3+ years in Technical, Diagnostic, Warranty, or Technical Operations leadership.
• Experience with automotive distributors, OEMs, or dealers preferred.
• UAE or GCC automotive experience preferred.
• Strong technical judgment and problem-solving.
• UAE driving licence preferred.

Responsibilities

• Lead technical support and case management across the Aftersales network.
• Oversee diagnostic and repair investigations and resolutions.
• Manage warranty operations and ensure policy compliance.
• Monitor warranty KPIs and drive improvements.
• Coordinate with OEM teams on technical and warranty issues.
• Develop and lead the Technical and Warranty team.

Skills

Automotive diagnostics

Warranty governance

Root-cause analysis

Leadership

Stakeholder management

KPI analysis

Communication

Electrical systems knowledge

EV/HV knowledge

Education

Bachelor’s degree in Automotive/Mechanical Engineering

Job description

Overview of the role

We are currently building a strong pool of talent for future opportunities across the UAE

We are looking for experienced automotive professionals to lead Technical and Warranty operations across an Aftersales network

This role is responsible for ensuring effective technical support accurate diagnostics and repairs strong warranty governance and high standards of repair quality

You will play a key role in resolving complex technical concerns strengthening technical capability improving Fix It Right performance and ensuring warranty operations are managed efficiently and effectively

What you will do

• Lead technical support and case management across the Aftersales network
• Manage complex diagnostic and repair concerns ensuring timely investigation escalation and resolution
• Oversee warranty operations and ensure claims comply with applicable policies and requirements
• Monitor rejected returned and ageing warranty claims and drive corrective actions
• Improve repair quality and Fix It Right performance by identifying repeat repairs comeback trends and technical concerns
• Coordinate with OEM Technical and Warranty teams on technical cases product-quality concerns and warranty issues
• Monitor technical and warranty KPIs and drive continuous improvement initiatives
• Support technical readiness for new vehicle models and technologies
• Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions

Required skills to be successful

• Strong automotive diagnostic and root-cause analysis skills.
• In-depth knowledge of automotive warranty policies, claims processes, audits, and governance.
• Strong understanding of workshop operations and automotive repair processes.
• Experience in repair quality and Fix It Right management.
• Strong technical case management and escalation skills.
• Ability to analyze KPIs and translate insights into improvement actions.
• Strong stakeholder management and leadership capabilities.
• Excellent communication and organizational skills.
• Good command of English.
• Knowledge of modern vehicle technologies, including electrical and electronic systems.
• EV and High Voltage technical knowledge would be an advantage.

About the team

You will join a collaborative Aftersales environment, working closely with Service Operations, Workshop, Parts, Training, Customer Experience, Finance, and other support functions.

The role offers significant exposure across the Aftersales network and requires close collaboration with technical and warranty stakeholders to maintain high standards of repair quality, operational efficiency, compliance, and customer satisfaction.

What equips you for the role

• Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or an equivalent technical qualification
• Minimum 8 years of relevant automotive Aftersales experience
• Minimum 3 years of experience in a Technical, Diagnostic, Warranty, or Technical Operations leadership role
• Experience within an automotive distributor, OEM, or dealer environment is preferred
• UAE or GCC automotive experience is preferred
• Strong technical judgment and problem-solving ability
• UAE driving licence is preferred