Automotive Warranty & Contracts Specialist

Al-Futtaim; Dubai; Presencial; AED 120.000 - 180.000; Jornada completa

Descripción de la vacante

Al-Futtaim, a leading automotive and multi-sector group in Dubai, seeks a Warranty Executive to manage warranty and contract claims. You will support workshop operations, ensuring timely processing, accurate financial reconciliation, and minimal backlogs while adhering to policies.

Strong Excel and ERP skills are essential to manage data across stakeholders. The role offers opportunities to work within an Aftersales Warranty team focused on accuracy, timely completion, and cross-functional

Formación

• Diploma in Automobile or Mechanical Engineering, Business qualification, or graduate qualification in another discipline.
• 2–4 years of experience within a major automotive manufacturer, dealership, or distributorship in a Warranty/Contracts role.
• Automotive aftersales experience is mandatory.
• Strong Microsoft Excel, PowerPoint, and general PC skills.
• ERP experience, preferably within an automotive environment (e.g., SAP).
• Basic accounting, finance, data processing, and automotive engineering knowledge.
• Strong communication, problem-solving, and time-management skills.
• Well-organized with a strong focus on accuracy, quality, and timely completion of work.

Responsabilidades

• Process warranty and contract claims accurately and within required timelines.
• Maintain timely processing to minimize backlogs and support invoicing.
• Respond to warranty and contract-related queries and support issue resolution.
• Ensure warranty and contract policies and procedures are followed.
• Maintain a strong focus on claim quality to minimize rejections and outstanding amounts.
• Process credit notes and support reconciliation of outstanding accounts.
• Maintain accurate warranty and contract records and documentation.
• Collaborate with internal teams to achieve operational targets.
• Participate in on-the-job and technical training to strengthen knowledge and productivity.

Conocimientos

Warranty administration

Automotive aftersales

Excel

SAP/ERP

BI reporting

Accounting basics

Communication

Stakeholder management

Problem solving

Time management

Attention to detail

Educación

Diploma in Automobile or Mechanical Engineering OR Business qualification

Herramientas

Excel

SAP

BI reporting

Descripción del empleo

Al-Futtaim, a leading automotive and multi-sector group in Dubai, seeks a Warranty Executive to manage warranty and contract claims. You will support workshop operations, ensuring timely processing, accurate financial reconciliation, and minimal backlogs while adhering to policies.

Strong Excel and ERP skills are essential to manage data across stakeholders. The role offers opportunities to work within an Aftersales Warranty team focused on accuracy, timely completion, and cross-functional