Automotive Service Front Desk Concierge

Al-Futtaim; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Al-Futtaim is seeking an Aftersales Receptionist to deliver excellent customer service at the service center. You will greet customers, manage arrivals, and route them to Service Advisors while handling calls and messages promptly.

You will also manage service appointments, provide status updates, and coordinate with advisors and workshop staff to ensure smooth vehicle flow and timely delivery.

Qualifications

• 1–2 years in a customer-facing role, preferably automotive.
• Excellent customer service and interpersonal abilities.
• Proficient with CRM software and appointment management systems.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet customers at the service center and direct them to the appropriate staff.
• Handle incoming calls, WhatsApp inquiries, and emails in a timely manner.
• Manage service appointments for walk-ins and scheduled visits.
• Provide paperwork, wait time updates, and vehicle status where needed.
• Maintain a tidy reception area and accurate records of visits and communications.
• Support coordination between reception, workshop, and parts department.
• Uphold brand standards and ensure confidentiality of customer data.

Skills

Customer service

CRM software

Organizational skills

Multitasking

Education

High school diploma

Customer service certification (optional)

Tools

CRM system

Appointment management system

Job description

Al-Futtaim is seeking an Aftersales Receptionist to deliver excellent customer service at the service center. You will greet customers, manage arrivals, and route them to Service Advisors while handling calls and messages promptly.

You will also manage service appointments, provide status updates, and coordinate with advisors and workshop staff to ensure smooth vehicle flow and timely delivery.