Automotive Service Dispatch & Customer Care Specialist

applydubaijob.com; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives

Benefits

Descripción de la vacante

Battmobile (A and F Auto Repair) in Dubai is seeking a Call Center Agent / Customer Service Representative to handle inbound inquiries, dispatch service requests, and assist with automotive service questions.

The role focuses on delivering high-quality customer care for onsite auto maintenance, recording detailed service requests in CRM, and coordinating with field dispatch teams for timely service delivery.

Formación

• High school diploma or equivalent; additional higher education is a plus.
• 1+ year experience in call center, customer service, telesales, or automotive service dispatching.
• Proficiency in CRM systems and ability to handle shift rotations.

Responsabilidades

• Field inbound customer calls and provide service information.
• Log service requests and update CRM with details.
• Coordinate with dispatch and technical teams to schedule service calls.
• Follow up on appointments and manage customer satisfaction queries.
• Upsell relevant maintenance packages to support targets.

Conocimientos

Communication skills

Customer service

Adaptability

Telesales

Educación

High school diploma

Herramientas

CRM systems

Descripción del empleo

Battmobile (A and F Auto Repair) in Dubai is seeking a Call Center Agent / Customer Service Representative to handle inbound inquiries, dispatch service requests, and assist with automotive service questions.

The role focuses on delivering high-quality customer care for onsite auto maintenance, recording detailed service requests in CRM, and coordinating with field dispatch teams for timely service delivery.