Automotive Service Advisor: Customer & Tech Liaison

MASSAR SOLUTIONS P.J.S.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

MASSAR SOLUTIONS P.J.S.C. is seeking a Service Advisor to act as the link between customers and service technicians for vehicle service and repair needs.

You will communicate timelines, provide accurate descriptions, and ensure service quality in line with Massar standards to grow retail revenue. The role requires strong customer service skills, automotive knowledge and the ability to translate customer requests into actionable work orders, while managing billing and follow-up with suppliers and

Qualifications

• Excellent verbal & written communication skills.
• IT skills.
• Working knowledge of automotive products, repairs and parts.
• Exceptional customer service skills.
• Basic mathematics skills to prepare and process bills and customer payment.
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.

Responsibilities

• Greets customers and offers excellent service from intake to vehicle release.
• Communicates repair requirements to technicians and submits work orders; orders needed parts and collects payment after repairs.
• Diagnoses repair requirements based on customer description and vehicle condition; translates requests into actionable work orders.
• Orders necessary parts from suppliers and follows up delivery to technicians.
• Invoicing customers and collecting payment for services rendered; maintains customer records.
• Handles and resolves customer complaints; maintains positive customer relationships to ensure ongoing business.
• Aims to reduce out-of-service days and minimize repeat jobs by aligning job cards with customer requirements.

Skills

Communication skills

IT skills

Customer service

Automotive knowledge

Mathematics

Education

Diploma or Engineering degree in automotive field

Job description

MASSAR SOLUTIONS P.J.S.C. is seeking a Service Advisor to act as the link between customers and service technicians for vehicle service and repair needs.

You will communicate timelines, provide accurate descriptions, and ensure service quality in line with Massar standards to grow retail revenue. The role requires strong customer service skills, automotive knowledge and the ability to translate customer requests into actionable work orders, while managing billing and follow-up with suppliers and