Automotive Service Advisor: Drive Loyalty & Upsell

Al Futtaim Private Company (LLC); Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Al Futtaim Private Company (LLC) in Abu Dhabi seeks an Automotive Customer Service Advisor to build lasting relationships with vehicle owners, address needs with expert advice, and drive revenue through upselling services.

You will deliver timely updates on service progress, resolve concerns, and ensure a premium customer experience while following company standards and leveraging SAP and MS Office in daily tasks.

Qualifications

• Diploma or Bachelor in Automobile/Mechanical Engineering.
• 3 to 5 years of experience in automotive service.
• Proficient in MS Office and SAP; strong communication in English and basic Arabic.

Responsibilities

• Build relationships and retain customers with a premium experience.
• Drive monthly revenue through upselling and smart discount management.
• Provide expert vehicle service advice to meet customer needs.
• Keep customers informed on progress and ensure on-time delivery.
• Resolve concerns and enhance service scores by addressing inquiries and issues.
• Adhere to company policies and procedures to maintain premium service standards.

Skills

CRM

Upselling

English

Arabic (basic)

Communication

Education

Diploma or Bachelor in Automobile/Mechanical Engineering

Tools

SAP

MS Office

Job description

Al Futtaim Private Company (LLC) in Abu Dhabi seeks an Automotive Customer Service Advisor to build lasting relationships with vehicle owners, address needs with expert advice, and drive revenue through upselling services.

You will deliver timely updates on service progress, resolve concerns, and ensure a premium customer experience while following company standards and leveraging SAP and MS Office in daily tasks.