Automation Engineer NPE - Middle East

GEA Group; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Gea Group in Dubai, UAE seeks a Field Service Engineer for automation systems installation, commissioning, and maintenance across the Middle East. You will support I/O testing, PLC changes, process optimization, and CIP testing for liquid and powder processing applications.

You will coordinate with panel/skid manufacturers, prepare proposals, and travel extensively to meet customer needs while maintaining high service quality and documentation.

Qualifications

• Bachelor's degree in Automation, Electrical or Mechatronics engineering or related field.
• 3-5 years of experience in industrial automation, commissioning or field service.
• Strong knowledge of PLC, HMI, SCADA, and process control systems.
• Experience in food, dairy, beverage, pharma, chemical, or process industries preferred.
• Ability to read electrical drawings, control schematics, and P&IDs.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer-facing abilities.
• Fluent in English; additional regional languages are a plus.

Responsibilities

• Troubleshoot, install, maintain, provide remote support, and repair GEA automation systems and equipment.
• Supervise and support installation and commissioning, including I/O tests, PLC changes, and CIP tests.
• Perform field service across the Middle East and support upgrades and modernization projects.
• Prepare technical proposals and assist with installation and commissioning.
• Coordinate with external panel/skid manufacturers for repairs and upgrades.
• Maintain service documentation and customer visit reports; ensure timely updates.
• Communicate proactively with customers and advise on asset maintenance and best practices.
• Identify aftermarket opportunities in spare parts, upgrades, and digital solutions.
• Travel extensively within the Middle East to support customer requirements.

Skills

Troubleshooting

Customer support

Analytical skills

Communication

Education

Bachelor's Degree in Automation/Electrical/Mechatronics

Tools

PLC

HMI

SCADA

Job description

Responsibilities / Tasks

• Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment.
• Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.
• Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required.
• Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.
• Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment.
• Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required.
• Manage customer claims and service-related follow-up activities to ensure timely resolution.
• Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.
• Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction.
• Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.
• Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.
• Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities.
• Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.
• Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.
• Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.
• Travel extensively throughout the Middle East region to support customer requirements and business objectives.

Your Profile / Qualifications

• Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
• Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.
• Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.
• Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
• Ability to read and interpret electrical drawings, control schematics, and P&IDs.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing capabilities.
• Fluent in English; additional regional languages are an advantage.