Automation Engineer - Field Service & Digitalization in MEA

GEA Systems North America; Dubai; On-site; AED 201,000 - 379,000; Full time

Job summary

GEA Systems is seeking an experienced Automation Field Service Engineer for Dubai and the wider Middle East region. You will perform troubleshooting, installation, maintenance, remote support, and repair of GEA automation systems and related equipment, ensuring uptime and compliance with safety standards.

You will supervise commissioning activities, coordinate with panel manufacturers, prepare technical proposals, and support digitalization initiatives while travel is required to meet customer

Qualifications

• Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
• 3–5 years of experience in industrial automation, commissioning, or field service.
• Strong knowledge of PLC, HMI, SCADA, and industrial networks.
• Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
• Ability to read electrical drawings, control schematics, and P&IDs.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing capabilities.
• Fluent in English; additional regional languages are an advantage.

Responsibilities

• Troubleshooting, installation, maintenance, remote support and repair of GEA automation systems and related equipment.
• Supervise installation and commissioning activities including I/O testing and PLC modifications.
• Execute commissioning, preventive maintenance, and field service across the Middle East as required.
• Prepare technical proposals and provide installation and commissioning assistance for upgrades.
• Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations.
• Collaborate with internal and external stakeholders to resolve technical issues and utilize escalation when required.
• Manage customer claims and service follow-up to ensure timely resolution.
• Maintain service documentation and reports.
• Communicate proactively with customers and advise on equipment performance and maintenance strategies.
• Identify aftermarket opportunities including spare parts, upgrades and service offerings.
• Support digitalization initiatives and connectivities and travel extensively in the region.

Skills

PLC/SCADA knowledge

HMI/SCADA systems

Troubleshooting

Customer communication

English fluency

Education

Bachelor's Degree in Automation/Electrical/Mechatronics Engineering or related

Tools

Siemens PLC

Allen-Bradley PLC

Industrial networks

Job description

GEA Systems is seeking an experienced Automation Field Service Engineer for Dubai and the wider Middle East region. You will perform troubleshooting, installation, maintenance, remote support, and repair of GEA automation systems and related equipment, ensuring uptime and compliance with safety standards.

You will supervise commissioning activities, coordinate with panel manufacturers, prepare technical proposals, and support digitalization initiatives while travel is required to meet customer