Automation Engineer NPE - Middle East

GEA Systems North America; Dubai; On-site; AED 201,000 - 379,000; Full time

Job summary

GEA Systems is seeking an experienced Automation Field Service Engineer for Dubai and the wider Middle East region. You will perform troubleshooting, installation, maintenance, remote support, and repair of GEA automation systems and related equipment, ensuring uptime and compliance with safety standards.

You will supervise commissioning activities, coordinate with panel manufacturers, prepare technical proposals, and support digitalization initiatives while travel is required to meet customer

Qualifications

• Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
• 3–5 years of experience in industrial automation, commissioning, or field service.
• Strong knowledge of PLC, HMI, SCADA, and industrial networks.
• Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
• Ability to read electrical drawings, control schematics, and P&IDs.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing capabilities.
• Fluent in English; additional regional languages are an advantage.

Responsibilities

• Troubleshooting, installation, maintenance, remote support and repair of GEA automation systems and related equipment.
• Supervise installation and commissioning activities including I/O testing and PLC modifications.
• Execute commissioning, preventive maintenance, and field service across the Middle East as required.
• Prepare technical proposals and provide installation and commissioning assistance for upgrades.
• Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations.
• Collaborate with internal and external stakeholders to resolve technical issues and utilize escalation when required.
• Manage customer claims and service follow-up to ensure timely resolution.
• Maintain service documentation and reports.
• Communicate proactively with customers and advise on equipment performance and maintenance strategies.
• Identify aftermarket opportunities including spare parts, upgrades and service offerings.
• Support digitalization initiatives and connectivities and travel extensively in the region.

Skills

PLC/SCADA knowledge

HMI/SCADA systems

Troubleshooting

Customer communication

English fluency

Education

Bachelor's Degree in Automation/Electrical/Mechatronics Engineering or related

Tools

Siemens PLC

Allen-Bradley PLC

Industrial networks

Job description

Responsibilities / Tasks

• Perform troubleshooting, installation, maintenance, remote support, and repair activities for GEA automation systems and related equipment.
• Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.
• Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities across the Middle East region as required.
• Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.
• Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on GEA equipment.
• Collaborate with internal and external stakeholders to resolve technical issues efficiently, utilizing the escalation process when required.
• Manage customer claims and service-related follow-up activities to ensure timely resolution.
• Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.
• Communicate proactively with customers to provide updates, ensure effective issue resolution, and maintain a high level of customer satisfaction.
• Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.
• Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.
• Ensure full compliance with GEA and customer health, safety, environmental, and quality standards while executing all service activities.
• Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.
• Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.
• Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.
• Travel extensively throughout the Middle East region to support customer requirements and business objectives.

Your Profile / Qualifications

• Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
• Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.
• Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.
• Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
• Ability to read and interpret electrical drawings, control schematics, and P&IDs.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer-facing capabilities.
• Fluent in English; additional regional languages are an advantage.