Auto Service Front Desk Specialist

Al-Futtaim; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Al-Futtaim is seeking an Aftersales Receptionist to ensure outstanding customer service in the service department. You will greet customers, manage appointments, and support the workflow between reception, workshop, and parts.

You will use CRM and appointment systems, handle calls and emails, and contribute to customer satisfaction and CSAT/NPS goals while maintaining accuracy and confidentiality. The role requires a customer-focused attitude and teamwork to uphold brand standards.

Qualifications

• Excellent customer service and communication skills.
• Experience with CRM software and service desk systems.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers professionally at the service center and direct them to the appropriate staff.
• Manage service appointments for walk-ins and scheduled visits.
• Provide information on vehicle service status and assist with documentation.
• Support communication via phone, WhatsApp and email.

Skills

Customer service

CRM software

Organization

Multitasking

Education

High school diploma

Customer service certification

Tools

CRM systems

Appointment management systems

Job description

Al-Futtaim is seeking an Aftersales Receptionist to ensure outstanding customer service in the service department. You will greet customers, manage appointments, and support the workflow between reception, workshop, and parts.

You will use CRM and appointment systems, handle calls and emails, and contribute to customer satisfaction and CSAT/NPS goals while maintaining accuracy and confidentiality. The role requires a customer-focused attitude and teamwork to uphold brand standards.