Auto Service Advisor — Customer Experience Lead

Al-Futtaim; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al-Futtaim Automotive in Dubai seeks a Service Advisor for Toyota to deliver a seamless aftersales journey and drive customer satisfaction.

You will build trust with clients, upsell services, and ensure timely vehicle progress updates while adhering to Toyota/TMC standards and company procedures.

Proficiency in MS Office is required; SAP knowledge is preferred. Flexibility to work extended hours helps meet targets and commitments.

Qualifications

• Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
• Proficiency in MS Office (SAP knowledge preferred).
• Excellent communication and customer-handling skills.
• A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

Responsibilities

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Skills

Customer Service

Communication

Team Player

Flexible hours

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Tools

SAP

MS Office

Job description

Al-Futtaim Automotive in Dubai seeks a Service Advisor for Toyota to deliver a seamless aftersales journey and drive customer satisfaction.

You will build trust with clients, upsell services, and ensure timely vehicle progress updates while adhering to Toyota/TMC standards and company procedures.

Proficiency in MS Office is required; SAP knowledge is preferred. Flexibility to work extended hours helps meet targets and commitments.