Service Advisor — Elevate Customer Experience & Revenue

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim Motors in Dubai invites a customer-focused Service Advisor to join the Toyota aftersales team. You will represent the brand, greet customers, assess service needs, and coordinate vehicle servicing to meet quality standards. The role requires 3–5 years in a service advisory role, strong English; Arabic is a plus.

MS Office and SAP knowledge are preferred. You will work with reception and workshop teams to drive customer satisfaction and revenue while upholding Toyota's service

Qualifications

• 3–5 years' experience as a Service Advisor in automotive dealership.
• Solid knowledge of automotive products, processes, and technical details.
• Strong English communication; Arabic is a plus.

Responsibilities

• Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
• Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
• Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
• Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
• Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
• Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Skills

Service Advisor exp

Technical knowledge

Customer service

English language

Arabic a plus

Education

Diploma/Bachelor in Auto/Mech Eng

Tools

MS Office

SAP

Job description

Al-Futtaim Motors in Dubai invites a customer-focused Service Advisor to join the Toyota aftersales team. You will represent the brand, greet customers, assess service needs, and coordinate vehicle servicing to meet quality standards. The role requires 3–5 years in a service advisory role, strong English; Arabic is a plus.

MS Office and SAP knowledge are preferred. You will work with reception and workshop teams to drive customer satisfaction and revenue while upholding Toyota's service