Attendant - Aquaventure Guest Services

Atlantis; Dubai; On-site; AED 39,000 - 56,000; Full time

Job summary

Atlantis Resorts in Dubai seeks an Attendant - Aquaventure Guest Services to support guest facilities across cabanas, towel cabanas, beach and pool areas, and recreational spaces. You will assist with food and beverage service, cashiering, and safety checks while ensuring a five-star guest experience throughout operating hours.

The role requires outdoor work, reliability, stamina, and a professional approach when interacting with guests from diverse backgrounds.

Qualifications

• High school education or equivalent.
• Approximately 1 year in hospitality, food and beverage, leisure, or guest-facing environment preferred.
• Excellent English communication skills (spoken, read, and written).
• Strong customer service orientation and ability to interact with diverse guests.

Responsibilities

• Report for duty on time in correct uniform and per resort grooming standards.
• Attend daily team briefings before duties.
• Follow Atlantis procedures and service standards for assigned areas.
• Prepare guest cabanas, towel cabanas, beach spaces, and pool decks.
• Conduct daily inspections and report maintenance or safety issues.
• Maintain cabanas clean, organized, stocked, and ready for guest use.
• Support F&B service within guest cabanas and keep menus knowledge current.
• Operate towel cabana POS and complete cashiering duties.
• Assist with guest buggy operations and safety checks.
• Follow safety protocols and assist with emergencies when needed.

Skills

English Fluency

Customer Service

Teamwork

Guest Interaction

Outdoor Work

Safety Awareness

Cashiering

Education

High school level education

Tools

POS systems

Microsoft Office

Job description

Attendant - Aquaventure Guest Services Job Snapshot Role: Attendant - Aquaventure Guest Services Location: Dubai, United Arab Emirates Industry: Hospitality Function: Hospitality General Experience: Minimum 1 year preferred Job Type: Full-time Position Overview Attendant - Aquaventure Guest Services in Dubai, United Arab Emirates is a Hospitality opportunity focused on waterpark operations, cabana service, guest buggies, towel facilities, recreational support, and five-star guest care. Atlantis Resorts is hiring a service-oriented attendant to maintain Aquaventure guest areas, support cabana and buggy operations, assist with food and beverage service, complete safety checks, and help deliver a smooth resort experience throughout the day.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Hospitality General Salary: 3500-5000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Attendant will support the daily operation of Aquaventure guest facilities, including cabanas, towel cabanas, beach and pool areas, resort buggies, and recreational spaces. The role combines guest service with operational preparation, cleanliness, basic food and beverage support, cashiering, safety checks, and coordination with other resort departments. The successful candidate will help ensure guest-facing areas remain clean, organized, properly stocked, and ready for use throughout operating hours. Because the position involves regular outdoor work, physical activity, and direct interaction with guests, reliability, stamina, safety awareness, and a consistently professional approach are essential.

Key Responsibilities

• Report for duty on time in the correct uniform and according to resort grooming standards.
• Attend daily team briefings before beginning operational duties.
• Follow Atlantis procedures and service standards for assigned recreational areas.
• Prepare guest cabanas, towel cabanas, beach areas, pool decks, and related facilities before opening.
• Conduct daily inspections and report maintenance issues affecting cabanas, beaches, buggies, or guest areas.
• Follow up with Facilities, Housekeeping, Food and Beverage, and other departments when corrective work is required.
• Maintain five-star presentation standards across guest cabanas.
• Ensure cabanas are prepared and ready before guest arrival.
• Keep cabanas clean, organized, and replenished throughout the day.
• Understand cabana reservations, payment procedures, and operating requirements.
• Support day-to-day food and beverage service within guest cabanas.
• Maintain current knowledge of menus available across waterpark food and beverage outlets.
• Deliver requested items according to established resort service standards.
• Operate towel cabanas and maintain adequate towel inventory.
• Collect used towels and ensure they are handled according to operational procedures.
• Use the towel cabana POS system correctly.
• Complete cashiering duties according to hotel policy and procedure.
• Support daily guest buggy operations.
• Inspect buggies before and after use and report defects or safety concerns.
• Follow all established buggy safety protocols.
• Take responsibility for assigned buggy equipment during duty hours.
• Assist guests using transportation or recreational facilities when required.
• Support waterpark and resort emergency procedures in accordance with the Emergency Action Plan.
• Report incidents, injuries, lost children, lost parents, or lost property immediately.
• Handle guest concerns professionally and elevate matters when necessary.
• Inform management of relevant guest comments and operational incidents.
• Assist colleagues when other operational areas require support.
• Complete opening and closing checklists and required daily reports.
• Maintain beach, pool, and waterpark deck areas to resort cleanliness standards.
• Collect rubbish and keep assigned guest areas presentable throughout the day.
• Wash and clean cabanas, umbrellas, sun loungers, mattresses, and related equipment.
• Move loungers, umbrellas, cabanas, and other heavy items manually or with appropriate trolleys and cargo buggies.
• Follow resort policies relating to fire safety, hygiene, health, and workplace safety.
• Maintain awareness of daily resort attractions, events, and promotions.
• Participate in required operational and service training.
• Perform additional duties assigned by supervisors when needed to support the operation.

Ideal Profile

• High school level education.
• Approximately 1 year of experience in hospitality, food and beverage, leisure, recreation, or a similar guest-facing environment is preferred.
• Hospitality study certification may be considered as relevant preparation.
• Above-average English communication ability in speaking, reading, and writing.
• Strong customer service orientation.
• Ability to interact professionally with guests from different nationalities and backgrounds.
• Good teamwork and interpersonal skills.
• Comfortable supporting food and beverage service.
• Ability to follow detailed operational and safety procedures.
• Knowledge of Microsoft Office is advantageous.
• Driving licence is advantageous.
• Food and beverage knowledge is beneficial.
• Ability to stand and walk for extended periods.
• Ability to work outdoors in high temperatures and challenging weather conditions.
• Comfortable working shifts that may involve prolonged outdoor activity.
• Ability to drive guest golf carts for extended periods when assigned.
• Physically capable of moving loungers, umbrellas, cabanas, and other operational equipment.
• Calm and professional when handling guest complaints, incidents, or emergencies.
• Strong attention to cleanliness and guest-facing presentation.

Skills Set

• Hospitality General
• Aquaventure operations
• Waterpark operations
• Guest services
• Cabana operations
• Towel cabana operations
• Beach operations
• Pool operations
• Guest buggy service
• Recreational support
• Food and beverage service
• POS systems
• Cashiering
• Guest reservations
• Guest assistance
• Safety inspections
• Buggy safety
• Emergency Action Plan
• Incident reporting
• Lost and found procedures
• Guest complaint handling
• Equipment inspection
• Facility checks
• Opening and closing procedures
• Operational reporting
• Housekeeping coordination
• Facilities coordination
• Customer service
• Outdoor operations
• Cleaning and setup
• Stock replenishment
• Towel inventory
• Team collaboration
• Health and safety
• Resort operations

Why Join Us

This role provides broad exposure to the guest-facing operation of one of Dubai 's most recognized waterpark and resort environments. The successful candidate will gain practical experience across cabanas, beach and pool facilities, guest transportation, food and beverage service, recreational support, cashiering, and safety procedures. The variety of responsibilities makes the position particularly useful for candidates seeking to build a long-term career in resort operations rather than remaining within one narrow service function. Atlantis Resorts also offers structured training and internal career mobility, giving strong performers opportunities to develop toward supervisory, recreation, guest services, or wider Hospitality roles.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai, bringing together luxury accommodation, dining, entertainment, marine attractions, waterpark experiences, and recreation facilities. Its large multicultural team supports complex resort operations designed to deliver safe, polished, and memorable experiences for guests from around the world.