Ticketing Agent - Waterpark Admissions

Atlantis; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Atlantis Resorts – Dubai is hiring a Ticketing Agent - Waterpark Admissions to manage guest admissions, ticket sales, cashiering, wristband control, locker assistance and frontline customer service at the waterpark entrance.

You will handle cash and card transactions, provide clear entry procedures, monitor access points, assist VIP guests, and maintain a clean, organized ticketing plaza while following security procedures and resort policies.

Qualifications

• Previous cashiering experience.
• Basic computer knowledge.
• Fluent English communication skills.

Responsibilities

• Welcome guests arriving at the ticketing plaza and provide clear assistance.
• Process waterpark ticket purchases according to established resort procedures.
• Provide friendly, efficient, and informative service at ticketing counters.
• Operate electronic cash registers accurately.
• Process credit card transactions through approved payment equipment.
• Follow established ticketing cash handling procedures.
• Complete end-of-shift cash-out reports accurately.
• Maintain correct transaction records throughout the operating day.
• Assist guests with locker access and related enquiries.
• Check locker areas and ensure remaining items are cleared according to closing procedures.
• Monitor guest entry and exit at assigned access points.
• Implement the No Wristband, No Entry policy consistently.
• Scan guest wristbands before permitting access where required.
• Assist hotel guests using beach access routes with obtaining appropriate wristbands.
• Help prevent unnecessary inconvenience by directing guests to the correct admission process.
• Communicate operational issues directly to the Ticketing Team Leader.
• Report security concerns immediately to the Team Leader or Assistant Manager.
• Report inappropriate guest behavior through the appropriate escalation process.
• Maintain a clean, organized, and professional ticketing plaza.
• Provide directions and general information about waterpark facilities when required.
• Support VIP guest movements and special arrival arrangements.
• Assist with guest complaints and service recovery situations.
• Escalate complex guest concerns to supervisory or management staff.
• Support Team Leaders with administrative and operational duties when required.
• Maintain professional conduct during high-volume entry periods.
• Ensure ticketing equipment and workstation materials are ready for use.
• Follow resort policies relating to cash, security, guest access, and operational control.
• Complete additional duties assigned by the Team Leader or Assistant Manager Ticketing.

Skills

Reservations-Ticketing

Ticket sales

Waterpark admissions

Cashiering

Cash handling

Credit card processing

Electronic cash register

Payment terminals

Cash reconciliation

Wristband scanning

Access control

Tools

Cash registers

Payment terminals

Job description

Ticketing Agent - Waterpark Admissions Job Snapshot Role: Ticketing Agent - Waterpark Admissions Location: Dubai, United Arab Emirates Industry: Hospitality Function: Reservations-Ticketing Experience: Previous cashiering experience Job Type: Full-time

Position Overview

Ticketing Agent - Waterpark Admissions in Dubai, United Arab Emirates is a Hospitality opportunity focused on guest admissions, ticket sales, cashiering, wristband control, locker assistance, and frontline customer service. Atlantis Resorts is hiring a guest-focused ticketing professional to manage waterpark admission transactions accurately, assist visitors at the ticketing plaza, monitor entry procedures, and support a smooth and welcoming arrival experience.

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Reservations-Ticketing Salary: 4000-6000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Ticketing Agent will support daily admissions and sales activity at the waterpark entrance while serving as one of the first points of contact for guests arriving at the attraction. The role combines ticket sales, payment processing, access control, locker assistance, guest enquiries, and operational support. Accuracy is essential when handling cash and card transactions, while strong communication is required to explain entry procedures and respond professionally to different guest situations. By maintaining an organized ticketing area and following access and security procedures, the Ticketing Agent contributes directly to guest satisfaction, revenue accuracy, and safe waterpark operations.

Key Responsibilities

• Welcome guests arriving at the ticketing plaza and provide clear assistance.
• Process waterpark ticket purchases according to established resort procedures.
• Provide friendly, efficient, and informative service at ticketing counters.
• Operate electronic cash registers accurately.
• Process credit card transactions through approved payment equipment.
• Follow established ticketing cash handling procedures.
• Complete end-of-shift cash-out reports accurately.
• Maintain correct transaction records throughout the operating day.
• Assist guests with locker access and related enquiries.
• Check locker areas and ensure remaining items are cleared according to closing procedures.
• Monitor guest entry and exit at assigned access points.
• Implement the No Wristband, No Entry policy consistently.
• Scan guest wristbands before permitting access where required.
• Assist hotel guests using beach access routes with obtaining appropriate wristbands.
• Help prevent unnecessary inconvenience by directing guests to the correct admission process.
• Communicate operational issues directly to the Ticketing Team Leader.
• Report security concerns immediately to the Team Leader or Assistant Manager.
• Report inappropriate guest behavior through the appropriate escalation process.
• Maintain a clean, organized, and professional ticketing plaza.
• Provide directions and general information about waterpark facilities when required.
• Support VIP guest movements and special arrival arrangements.
• Assist with guest complaints and service recovery situations.
• Escalate complex guest concerns to supervisory or management staff.
• Support Team Leaders with administrative and operational duties when required.
• Maintain professional conduct during high-volume entry periods.
• Ensure ticketing equipment and workstation materials are ready for use.
• Follow resort policies relating to cash, security, guest access, and operational control.
• Complete additional duties assigned by the Team Leader or Assistant Manager Ticketing.

Ideal Profile

The role is suited to a customer-focused individual who can combine transaction accuracy with confident guest interaction in a busy attraction environment.

• Previous cashiering experience.
• Basic computer knowledge.
• Fluent English communication skills.
• Experience in ticketing, admissions, attractions, hospitality, retail, or guest services is advantageous.
• Comfortable operating electronic cash registers and payment terminals.
• Strong numerical accuracy when handling cash and card transactions.
• Ability to complete cash reconciliation reports correctly.
• Friendly and professional approach to guest service.
• Strong communication and interpersonal skills.
• Ability to remain calm when handling queues or guest complaints.
• Good attention to detail when checking wristbands and admission requirements.
• Ability to follow security and access-control procedures consistently.
• Comfortable standing and interacting with guests for extended periods.
• Team-oriented approach with willingness to support colleagues.
• Reliable organizational skills.
• Ability to elevate incidents appropriately.
• Flexible approach to changing operational requirements.

Skills Set

• Reservations-Ticketing
• Ticket sales
• Waterpark admissions
• Guest admissions
• Cashiering
• Cash handling
• Credit card processing
• Electronic cash register
• Payment terminals
• Cash reconciliation
• Cash-out reporting
• Wristband scanning
• Access control
• Guest entry monitoring
• Guest exit monitoring
• Locker assistance
• Guest services
• Customer service
• Complaint handling
• VIP assistance
• Security reporting
• Incident escalation
• Ticketing plaza operations
• Transaction accuracy
• Computer systems
• Frontline hospitality
• Operational support
• Guest enquiries
• Queue support
• Resort operations

Why Join Us

This position provides practical experience across ticketing, guest service, cashiering, and attraction operations within a large luxury resort environment. The successful candidate will develop valuable skills in payment handling, admissions control, customer interaction, and operational problem solving while working directly with an international guest base. The role can provide a strong foundation for future progression into ticketing supervision, reservations, guest services, or broader attraction operations. Atlantis Resorts also supports structured learning and internal mobility, creating opportunities for motivated employees to build longer-term careers across its hospitality and leisure operations.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai, combining luxury accommodation, dining, entertainment, marine attractions, waterpark experiences, and guest services. Its frontline teams support high-volume resort operations while maintaining strong standards of service, safety, and guest experience.