Resort Kiosk Representative - Guest Sales

Atlantis; Dubai; On-site; AED 50,000 - 78,000; Full time

Job summary

Atlantis Resorts Dubai is seeking a Resort Kiosk Representative to assist guests with attraction bookings, reservations, and sales at kiosks within Atlantis, The Palm. The role focuses on delivering five-star service while promoting marine attractions, waterpark experiences, and cabana rentals to international guests.

You will handle reservations, payments, and upsell opportunities, maintaining accurate records and providing detailed product information.

Qualifications

• High school degree required.
• Fluent English communication.
• Experience in B2C sales and guest services.

Responsibilities

• Welcome guests and identify their requirements through attentive conversation.
• Recommend resort experiences that match guest interests, schedules, and preferences.
• Promote marine interactions, waterpark activities, cabana rentals, and related resort products.
• Process attraction reservations and sales accurately.
• Handle internal bookings from Guest Services and VIP Services.
• Maintain accurate sales, order, and booking records in resort systems.

Skills

B2C sales

Guest service

Upselling

Reservation systems

Customer service

Multilingual guest interaction

Education

High school degree

Tools

Galaxy

eGalaxy

iOS systems

Job description

Resort Kiosk Representative - Guest Sales Job Snapshot Role: Resort Kiosk Representative - Guest Sales Location: Dubai, United Arab Emirates Industry: Hospitality Function: Reservations-Ticketing Experience: B2C sales and guest service experience Job Type: Full-time Position Overview Resort Kiosk Representative - Guest Sales in Dubai, United Arab Emirates is a Hospitality opportunity focused on attraction bookings, guest enquiries, reservations, ticket sales, payment processing, and resort activity promotion. Atlantis Resorts is hiring a customer-focused representative to assist guests with marine attractions, waterpark experiences, cabana rentals, and resort activities while delivering accurate information, achieving sales targets, and maintaining five-star service standards.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Reservations-Ticketing Salary: 4500-7000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Resort Kiosk Representative will serve as a visible guest contact across key resort locations, including kiosk points within Atlantis, The Palm and areas supporting Aquaventure and marine attractions. The position combines reservations, direct sales, guest service, payment handling, product knowledge, and operational coordination. The successful candidate will help guests choose suitable experiences while accurately processing bookings for Dolphin Bay, Sea Lion Point, marine animal interactions, Aquaventure cabanas, hotel pool cabanas, and other resort activities. Strong commercial awareness is important, but the role is equally focused on matching products to guest needs, resolving concerns professionally, and maintaining the service level expected within a luxury resort.

Key Responsibilities

• Welcome guests and identify their requirements through attentive conversation.
• Recommend resort experiences that match guest interests, schedules, and preferences.
• Promote marine interactions, waterpark activities, cabana rentals, and related resort products.
• Process attraction reservations and sales accurately.
• Handle internal bookings received from Guest Services, Imperial Club, VIP Services, and other resort departments.
• Provide detailed information about Dolphin Bay, Sea Lion Point, Aquaventure Water Park, The Lost Chambers Aquarium, and other resort activities.
• Maintain broad knowledge of Atlantis, The Palm facilities and guest services.
• Explain product options, availability, pricing, and current promotions clearly.
• Respond professionally to guest enquiries received in person, by telephone, or by email.
• Process payments for attraction and interaction bookings.
• Provide accurate quotations and calculate costs quickly when guests request multiple products.
• Maintain accurate sales, order, and booking records in resort systems.
• Check daily inventory reports for interactions, cabanas, and other reservable products.
• Confirm availability before finalizing reservations.
• Use Galaxy, eGalaxy, iOS, and associated operational systems as required.
• Update guest information and sales details accurately within computer systems.
• Work toward daily and monthly sales targets.
• Review personal sales performance and identify opportunities to improve results.
• Handle guest objections professionally and explain relevant alternatives.
• Support upselling where an additional experience genuinely matches guest needs.
• Resolve booking queries, service concerns, and guest complaints wherever possible.
• Escalate complex concerns through the appropriate operational channels.
• Maintain positive relationships with returning guests.
• Conduct follow-up communication by telephone or email when operationally required.
• Respond to emails within expected service timelines.
• Coordinate with operational teams to ensure confirmed guest experiences are delivered correctly.
• Share relevant information with colleagues during team meetings.
• Contribute practical ideas and successful sales approaches to team discussions.
• Represent the resort professionally during events, exhibitions, or promotional activities when assigned.
• Support operations at Dolphin Bay, Aquaventure Water Park, Sea Lion Point, and The Lost Chambers Auditorium when business demand requires it.
• Maintain a professional appearance and five-star communication style throughout each shift.
• Perform additional operational duties assigned by supervisors.

Ideal Profile

• High school degree.
• Previous B2C sales experience is required.
• Experience within a high-quality guest service organization is highly valuable.
• Previous resort reception, reservations, call center, or guest services experience is preferred.
• Strong ability to understand guest needs and recommend suitable products.
• Confident sales approach without compromising service quality.
• Ability to resolve guest concerns quickly and professionally.
• Strong interpersonal and teamwork skills.
• Good planning and organizational ability.
• Comfortable working with computerized reservations and sales systems.
• Strong accuracy when entering bookings, payments, and sales information.
• Fluent English communication is essential.
• Arabic, Russian, or Chinese language ability is advantageous.
• Ability to communicate clearly in person, by phone, and through email.
• Comfortable working outdoors when required.
• Ability to work in fast-paced resort conditions.
• Physically able to stand for extended periods.
• Comfortable working in challenging weather conditions when assigned outdoors.
• Flexible availability for weekends and holidays.
• Strong customer focus and ability to interact with international guests.
• Ability to remain composed when handling complaints, queues, or time-sensitive requests.

Skills Set

• Reservations-Ticketing
• Guest reservations
• B2C sales
• Attraction sales
• Resort kiosk operations
• Guest services
• Customer service
• Ticketing
• Marine attraction bookings
• Waterpark reservations
• Cabana rentals
• Dolphin Bay bookings
• Sea Lion Point bookings
• Aquaventure Water Park
• The Lost Chambers Aquarium
• Payment processing
• Cash handling
• Sales targets
• Upselling
• Guest enquiries
• Complaint resolution
• Product knowledge
• Reservation systems
• Galaxy
• eGalaxy
• iOS systems
• Inventory checking
• Sales recording
• Quotation preparation
• Email communication
• Telephone enquiries
• Cross-department coordination
• Resort operations
• Customer relationship management
• Promotional sales
• Multilingual guest interaction

Why Join Us

Daily interaction with international guests creates opportunities to develop commercial confidence, product knowledge, problem-solving ability, and reservation system expertise.

The position also offers direct exposure to several of Atlantis Dubai 's major attractions, making it a strong foundation for future roles in guest services, reservations, sales, attractions, or resort operations.

Atlantis Resorts supports structured learning and internal mobility, giving strong performers opportunities to develop across the wider Kerzner hospitality portfolio.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai, combining luxury accommodation, dining, entertainment, marine attractions, waterpark experiences, and distinctive guest services. Its resort teams work across multiple departments to create seamless experiences for guests while supporting long-term development opportunities within an international hospitality environment.