Senior Associate, Programme Manager - Dubai

Fitch Ratings; Dubai; On-site; AED 260,000 - 340,000; Full time

Benefits offered by this job

Hybrid work environment

Learning & development programs

Retirement planning

Healthcare

Job summary

Fitch Learning, a global leader in professional education, seeks an Associate Director for our Dubai office. You will join the Programme Management team to deliver tailored learning solutions for corporate clients and complex early career programmes across the region.

In this role you will manage end-to-end delivery, coordinate internal teams, oversee learner administration, and drive data-informed reporting to enhance outcomes. Hybrid work environment with in-office and remote days.

Qualifications

• Experience in Learning & Development or training environment.
• Strong project management and organizational skills.
• Experience preparing MI and handling reporting requirements.
• Attention to detail and good time-management abilities.

Responsibilities

• Manage end-to-end logistical delivery of tailored learning programmes.
• Partner with L&D teams and clients to define objectives and measures.
• Create and manage project plans and schedules with internal teams.
• Oversee learner administration, including joining instructions and records.
• Drive programme reporting and client debriefs to improve outcomes.

Skills

Client management

Project management

MI reporting

Time management

Tools

LMS

Zoom

WebEx

SCORM

Job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Associate Director based out of our Dubai office.

About The Team

You will join Fitch Learning's Programme Management team, a collaborative group responsible for delivering tailored learning solutions to corporate clients across a range of technical and professional development areas. The team works closely with clients, internal stakeholders, and faculty to ensure high-quality programme delivery and a seamless learner experience.

How You'll Make An Impact

• Manage the end-to-end logistical delivery of tailored learning programmes, ranging from short classroom courses to longer and more complex early career programmes.
• Partner with Learning and Development teams and clients to understand programme objectives, define success measures, and ensure delivery aligns with learning outcomes.
• Create and manage project plans and schedules, coordinating internal teams and stakeholders to deliver all aspects of programmes efficiently and effectively.
• Oversee learner administration, including joining instructions, delegate records, client portal content, learning pathways, and e-learning configuration and testing.
• Drive programme reporting and debriefing by collating qualitative and quantitative feedback, producing client reports, and identifying opportunities to enhance programme delivery and learner outcomes.

You May Be a Good Fit If

• You have prior experience managing clients and stakeholders within a Learning & Development or training environment.
• You have strong project management and organizational skills, with the ability to manage multiple programmes simultaneously in a fast-paced, service-led environment.
• You have experience preparing management information (MI), handling reporting requirements, and working with data management processes.
• You demonstrate excellent attention to detail, time management, and prioritization skills.

What Would Make You Stand Out

• Understanding of Learning Management Systems (LMS).
• Experience using virtual meeting or training platforms such as Zoom and WebEx.
• Basic knowledge of SCORM.
• Strong relationship-building and influencing skills with internal teams, clients, and learners.

Why Choose Fitch

• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

For More Information, Please Visit Our Websites

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com