Senior Associate, Programme Manager

Fitch Group, Inc.; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid Work Environment

Tuition reimbursement

Healthcare offerings

Parental leave

Volunteer days

Job summary

Fitch Learning, based in Dubai, seeks a Senior Associate to manage end-to-end delivery of tailored learning programmes and coordinate with clients and internal teams. You will oversee project plans, learner administration, and e-learning configurations while driving reporting and continuous improvement.

The role emphasizes collaboration with L&D teams in a hybrid work setting, including in-office days and remote work. Strong PM, MI, and stakeholder management skills are essential.

Qualifications

• Experience managing clients and stakeholders within a Learning & Development or training environment.
• Strong project management and organizational skills to manage multiple programmes in a fast-paced, service-led environment.
• Experience preparing management information (MI), handling reporting requirements, and working with data management processes.
• Excellent attention to detail, time management, and prioritization skills.

Responsibilities

• Manage the end-to-end logistical delivery of tailored learning programmes from short courses to longer, complex early-career programmes.
• Partner with Learning and Development teams and clients to define objectives and ensure delivery aligns with learning outcomes.
• Create and manage project plans and schedules, coordinating internal teams and stakeholders to deliver programmes efficiently.
• Oversee learner administration including joining instructions, delegate records, client portal content, learning pathways and e-learning configuration/testing.
• Drive programme reporting and debriefing by collecting feedback and producing client reports.

Skills

Learning Management Systems

Tools

Zoom

WebEx

SCORM

Job description

Fitch Learning is a leader in financial services training With unrivaled breadth and depth the company delivers learning solutions for apprentices graduates and those with 10 years experience in Financial Services Our offerings include expert faculty e-learning coaching and blended assessments improving individual and collective business performance Working at Fitch Learning provides the opportunity to be part of a global leader in financial education committed to delivering cutting-edge training solutions You ll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry By joining us you ll be at the forefront of innovation in professional education contributing to impactful learning experiences that drive career advancement and industry success Fitch Learning is currently seeking a Senior Associate based out of our Dubai office

About the Team

You will join Fitch Learning s Programme Management team a collaborative group responsible for delivering tailored learning solutions to corporate clients across a range of technical and professional development areas The team works closely with clients internal stakeholders and faculty to ensure high-quality programme delivery and a seamless learner experience

How You ll Make an Impact

Manage the end-to-end logistical delivery of tailored learning programmes ranging from short classroom courses to longer and more complex early career programmes Partner with Learning and Development teams and clients to understand programme objectives define success measures and ensure delivery aligns with learning outcomes Create and manage project plans and schedules coordinating internal teams and stakeholders to deliver all aspects of programmes efficiently and effectively Oversee learner administration including joining instructions delegate records client portal content learning pathways and e-learning configuration and testing Drive programme reporting and debriefing by collating qualitative and quantitative feedback producing client reports and identifying opportunities to enhance programme delivery and learner outcomes

What Would Make You Stand Out

• Understanding of Learning Management Systems
• LMS Experience using virtual meeting or training platforms such as Zoom and WebEx
• Basic knowledge of SCORM
• Strong relationship-building and influencing skills with internal teams clients and learners

Why Choose Fitch

• Hybrid Work Environment 3 days per week in the office 2 days remote
• A Culture of Learning amp Mobility Dedicated trainings leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health amp Wellbeing Comprehensive healthcare offerings that enable physical mental financial social and occupational wellbeing
• Supportive Parenting Policies Family-friendly policies including a generous global parental leave plan designed to help you balance career and family life effectively
• Inclusive Work Environment A collaborative workplace where all voices are valued with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back Paid volunteer days matched funding for donations and ample opportunities to volunteer in your community

At Fitch Group the combined power of our global perspectives is what differentiates us Our global network of colleagues comes together to accomplish things greater than they ever could alone Every team member is essential to our business and each perspective is critical to our success We embrace a diverse culture that encourages a free exchange of ideas guaranteeing your voice will be heard and your work will have an impact regardless of seniority

For more information please visit our websites www fitchratings com www fitchsolutions com www fitchlearning com

Requirements

• You have prior experience managing clients and stakeholders within a Learning & Development or training environment.
• You have strong project management and organizational skills, with the ability to manage multiple programmes simultaneously in a fast-paced, service-led environment.
• You have experience preparing management information (MI), handling reporting requirements, and working with data management processes.
• You demonstrate excellent attention to detail, time management, and prioritization skills.