Assistant Security Manager

Falcon Shield Security

Dubai

On-site

AED 180,000 - 300,000

Full time

8 days ago

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Benefits offered by this job

Company visa

Medical insurance

Annual leave as per UAE Labour Law

Career growth and training Opportunity

Accommodation and transportation

Job summary

Falcon Shield Security in Dubai, UAE, is seeking an experienced Assistant Security Manager to support the Security Operations Manager in overseeing daily operations, performance, client relationships, and regulatory compliance. The role requires strong leadership, site inspections, deployments, training coordination, and ensuring adherence to SIRA requirements and company procedures.

Key responsibilities cover operations planning, team management, customer communication, reporting, and staff

Qualifications

Bachelor's degree or equivalent qualification.
6–10 years of relevant experience in security operations or a similar management role.
Strong knowledge of security operations, team management, and operational planning.
Excellent communication and client management skills.
Strong problem-solving and decision-making abilities.
Good knowledge of SIRA requirements and security industry regulations.

Responsibilities

Support the Security Operations Manager in achieving departmental objectives.
Oversee day-to-day security operations and resolve issues.
Conduct site inspections and audits, including day and night visits.
Plan monthly operational schedules and team activities.
Coordinate deployments, relievers, and staff allocation.
Monitor performance, discipline, attendance, and compliance.

Skills

Security Management

Team Leadership

Operations Planning

Client Relations

Education

Bachelor's degree

Job description

Job Description:

Company Description

Falcon Shield Security is a premier, SIRA-certified security and facility management provider based in Dubai, UAE. The company was established with a strong commitment to excellence, reliability, and professional service. Falcon Shield Security delivers tailored security solutions for a wide range of clients, including commercial, residential, and industrial properties. Team members work with modern security systems and established procedures to ensure safe and secure environments. The organization values integrity, professionalism, and continuous improvement in all aspects of its operations.

Role Description

We are seeking an experienced and highly organised Assistant Security Manager to support the Security Operations Manager in overseeing daily security operations, team performance, client relationships, and operational compliance.

The ideal candidate will have strong leadership and organisational skills, with the ability to manage security teams, conduct site inspections, coordinate deployments and training, handle client requirements, and ensure compliance with company procedures and applicable UAE regulations.

Key Responsibilities

1. Operations Management

Support the Security Operations Manager in achieving departmental objectives
Oversee day-to-day security operations and resolve operational issues
Conduct regular and random site inspections, including day and night visits
Conduct site audits, surveys, and security risk assessments
Plan monthly operational schedules, supervisor visits, and team activities
Manage deployment, relievers, replacements, and staff allocation
Monitor team performance, discipline, attendance, and compliance
Ensure continuous improvement in security operations and staff welfare

2. Team Management

Lead, motivate, and communicate regularly with security teams
Monitor staff performance and support performance appraisals
Address disciplinary matters in accordance with company procedures
Ensure personnel understand and fulfil their assigned responsibilities
Oversee the appropriate use of company vehicles, equipment, and property

3. Customer & Client Management

Maintain regular communication with clients and site representatives
Attend customer meetings and follow up on operational requirements
Handle client complaints and ensure appropriate resolution within 24 hours
Monitor client satisfaction and ensure agreed KPIs are achieved
Identify opportunities to improve service delivery and customer experience

4. Administration & Reporting

Manage leave planning, staff records, appraisals, and operational documentation
Prepare and standardise monthly operational reports
Investigate incidents and report findings to the Security Operations Manager
Oversee invoice documentation and coordinate with the Accounts team regarding payment follow-ups and collections
Maintain accurate operational and administrative records

5. Training & Compliance

Ensure all security personnel maintain valid SIRA licences and required certifications
Coordinate SIRA licensing, renewals, and training requirements
Organise and monitor in-house, on-site, and digital training programmes
Identify training needs and support the continuous development of security personnel
Promote compliance with company procedures, SIRA requirements, and applicable UAE regulations

6. Site Resources & Staff Welfare

Ensure adequate site resources are available, including water, shade, toilets, and other required facilities
Monitor accommodation standards and staff welfare
Address operational or welfare issues and coordinate appropriate solutions

Qualifications & Requirements

Bachelor's degree or equivalent qualification
6–10 years of relevant experience in security operations or a similar management role
Previous experience in a supervisory or assistant management position within the security industry
Strong knowledge of security operations, team management, and operational planning
Strong organisational and administrative skills
Excellent communication and client management skills
Strong problem-solving and decision-making abilities
Professional approach with the ability to manage teams and operational challenges effectively
Good knowledge of SIRA requirements and security industry regulations

Preferred Certifications