Security Operations Manager

Falcon Shield Security Services LLC; United Arab Emirates; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

SIRA Certification

First Aid Certification

Fire Safety Certification

Company-sponsored UAE employment visa

Medical insurance

Annual leave in accordance with UAELab

Ongoing training and career develop-

Accommodation and transportation, as p

Job summary

Falcon Shield Security Services LLC is seeking an experienced Security Operations Manager to lead security operations across a diverse client portfolio in the UAE. You will oversee multiple sites, ensuring service delivery and regulatory compliance while maintaining high customer satisfaction.

From developing strategic plans to managing rosters and incident response, you will guide teams, conduct regular audits, and report performance to clients and stakeholders.

Qualifications

• Bachelor’s degree or Diploma in Security Management, Criminology, or a related discipline.
• Minimum 8–10 years’ experience in security management, including leadership of multi-site operations.
• Proven experience managing multiple sites and leading large security teams.
• Strong knowledge of UAE security regulations and operational best practices.
• Excellent leadership, communication, negotiation, and report-writing skills.
• Proficiency in Microsoft Office applications.
• Valid UAE driving licence.
• Valid SIRA certification.

Responsibilities

• Lead and manage security operations across multiple client sites, ensuring consistent service delivery and operational excellence.
• Develop and implement operational strategies to enhance efficiency, service quality, and overall performance.
• Oversee duty rosters, workforce planning, staff deployment, and resource allocation.
• Conduct regular site inspections, operational audits, and risk assessments to ensure compliance with company standards and client requirements.
• Monitor operational performance and implement continuous improvement initiatives across all assigned sites.
• Lead, mentor, and develop Security Supervisors and Security Officers.
• Conduct performance reviews, coaching sessions, and succession planning to support employee development.
• Foster a culture of professionalism, accountability, collaboration, and continuous improvement.
• Support recruitment, onboarding, training, and employee retention initiatives.
• Build and maintain strong relationships with clients, property management teams, and key stakeholders.
• Conduct regular client meetings to review operational performance and address service requirements.
• Ensure contractual KPIs and SLAs are consistently achieved.
• Resolve client concerns and operational issues promptly while maintaining high levels of customer satisfaction.
• Identify opportunities to strengthen client relationships and support business growth.
• Provide leadership during security incidents and emergency situations.
• Oversee investigations into security incidents and ensure accurate reporting and corrective actions.
• Monitor CCTV, access control systems, and other security technologies to support effective risk management.
• Coordinate with emergency services and relevant authorities when required.
• Ensure emergency response plans are regularly reviewed and effectively implemented.
• Ensure full compliance with UAE security regulations, SIRA requirements, company policies, and client procedures.
• Prepare and present operational reports, performance analyses, and management updates.
• Monitor compliance with health, safety, and security standards across all assigned sites.
• Manage operational budgets, resources, and documentation where required.
• Promote continuous improvement through regular reviews of policies, procedures, and operational practices.

Skills

Leadership

Communication

Negotiation

Report writing

Strategic thinking

Multi-site management

Decision-making under pressure

Stakeholder management

Team development

Microsoft Office

Education

Bachelor’s degree or Diploma in Security Management, Criminology, or related discipline

Tools

CCTV/Access control systems

Fire alarm systems

MS Office

Job description

We are seeking an experienced and results-driven Security Operations Manager to lead and oversee security operations across a diverse portfolio of client sites, including hospitality, residential, commercial, and mixed-use developments.

The successful candidate will be responsible for ensuring the effective delivery of security services across multiple locations, maintaining the highest standards of operational excellence, regulatory compliance, and customer satisfaction. This role requires exceptional leadership, strategic planning, and the ability to manage large teams while fostering strong relationships with clients and internal stakeholders.

Working closely with Security Supervisors, Security Officers, property management teams, and facilities personnel, the Security Operations Manager will drive operational performance, implement best practices, oversee incident management, and ensure all assigned sites operate safely, securely, and efficiently.

Key Responsibilities

Operations Management

• Lead and manage security operations across multiple client sites, ensuring consistent service delivery and operational excellence.
• Develop and implement operational strategies to enhance efficiency, service quality, and overall performance.
• Oversee duty rosters, workforce planning, staff deployment, and resource allocation.
• Conduct regular site inspections, operational audits, and risk assessments to ensure compliance with company standards and client requirements.
• Monitor operational performance and implement continuous improvement initiatives across all assigned sites.

Leadership & People Management

• Lead, mentor, and develop Security Supervisors and Security Officers.
• Conduct performance reviews, coaching sessions, and succession planning to support employee development.
• Foster a culture of professionalism, accountability, collaboration, and continuous improvement.
• Support recruitment, onboarding, training, and employee retention initiatives.

Client Relationship Management

• Build and maintain strong relationships with clients, property management teams, and key stakeholders.
• Conduct regular client meetings to review operational performance and address service requirements.
• Ensure contractual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently achieved.
• Resolve client concerns and operational issues promptly while maintaining high levels of customer satisfaction.
• Identify opportunities to strengthen client relationships and support business growth.
• Provide leadership during security incidents and emergency situations.
• Oversee investigations into security incidents and ensure accurate reporting and corrective actions.
• Monitor CCTV, access control systems, and other security technologies to support effective risk management.
• Coordinate with emergency services and relevant authorities when required.
• Ensure emergency response plans are regularly reviewed and effectively implemented.

Compliance & Administration

• Ensure full compliance with UAE security regulations, SIRA requirements, company policies, and client procedures.
• Prepare and present operational reports, performance analyses, and management updates.
• Monitor compliance with health, safety, and security standards across all assigned sites.
• Manage operational budgets, resources, and documentation where required.
• Promote continuous improvement through regular reviews of policies, procedures, and operational practices.

Qualifications & Experience

• Bachelor’s degree or Diploma in Security Management, Criminology, or a related discipline.
• Minimum 8–10 years’ experience in security management, including leadership of multi-site operations.
• Proven experience managing multiple sites and leading large security teams.
• Strong knowledge of UAE security regulations and operational best practices.
• Excellent leadership, communication, negotiation, and report-writing skills.
• Proficiency in Microsoft Office applications.
• Valid UAE driving licence.
• Valid SIRA certification.
• Strategic leadership and operational management.
• Excellent organisational, planning, and decision-making skills.
• Strong people management and team development abilities.
• Outstanding communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to perform effectively under pressure and manage multiple priorities.
• High level of professionalism, integrity, and accountability.

Technical Knowledge

Candidates should demonstrate sound knowledge of:

• CCTV and Access Control Systems
• Fire Alarm and Life Safety Systems
• Emergency response planning and crisis management
• Incident investigation and reporting
• UAE security regulations and compliance requirements

Preferred Certifications

• SIRA Certification
• First Aid Certification
• Fire Safety Certification
• Company-sponsored UAE employment visa
• Medical insurance
• Annual leave in accordance with UAE Labour Law
• Ongoing training and career development opportunities
• Accommodation and transportation, subject to company policy