Assistant Security Manager

Falcon Shield Security Services LLC; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Falcon Shield Security Services LLC in Dubai seeks an experienced Assistant Security Manager to support the Security Operations Manager in delivering security services across client sites. You will lead security personnel, conduct audits, manage deployments, and ensure compliance with UAE standards while delivering excellent customer service.

Strong leadership, planning, and communication skills are essential, along with a track record of supervising large teams and maintaining client

Qualifications

• Bachelor's degree or equivalent qualification.
• Minimum 6-10 years experience in a similar security management role.
• Proven experience supervising large security teams.
• Strong understanding of UAE security industry standards and operational procedures.
• Excellent leadership and people management skills.
• Strong organisational and planning abilities.
• Outstanding communication and interpersonal skills.
• Customer-focused with excellent relationship management skills.
• Professional decision-making and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.
• High level of integrity, accountability, and professionalism.
• Proficient in Microsoft Office and report preparation.
• Preferred Certifications: SIRA Security Manager Certification, First Aid Certification, Fire Safety Certification.

Responsibilities

• Support the Security Operations Manager in achieving departmental objectives and operational targets.
• Supervise day-to-day operations of security personnel across assigned sites.
• Conduct regular and unannounced site inspections to ensure compliance.
• Investigate incidents, prepare detailed reports and escalation plans.
• Plan and manage staff deployment, duty rosters, relievers and replacements.
• Carry out site surveys, operational audits and risk assessments.
• Monitor staff welfare and ensure facilities are provided at sites.
• Lead, motivate and mentor security personnel and conduct appraisals.
• Build and maintain strong client relationships and review service performance with clients.
• Prepare monthly operational reports and coordinate leave planning.
• Coordinate SIRA licensing and renewal requirements for personnel.
• Promote continuous learning and professional development.

Skills

Leadership

People management

Organization

Communication

Client relationships

Planning

Education

Bachelor's degree or equivalent qualification

Tools

Microsoft Office

Job description

We are seeking an experienced and proactive Assistant Security Manager to support the Security Operations Manager in overseeing the day-to-day delivery of security operations across multiple client sites The successful candidate will be responsible for maintaining operational excellence ensuring compliance with company policies and legal requirements supervising security personnel and delivering outstanding customer service This role requires strong leadership excellent organisational skills and the ability to build and maintain positive client relationships

Key Responsibilities

Operations Management

Support the Security Operations Manager in achieving departmental objectives and operational targets Supervise the day-to-day operations of security personnel across assigned sites Conduct regular and unannounced site inspections including day and night visits to ensure operational standards and compliance Investigate incidents prepare detailed reports and esc Plan and manage staff deployment duty rosters relievers and emergency replacements Carry out site surveys operational audits and risk assessments to identify opportunities for improvement Ensure company vehicles equipment and other assets are used responsibly and maintained appropriately Monitor staff welfare and ensure all sites are equipped with the necessary facilities including drinking water shaded rest areas and sanitary amenities Ensure company accommodation standards are maintained

Team Leadership

Lead motivate and mentor security personnel to achieve high performance Manage employee discipline in accordance with company policies Conduct performance appraisals and provide constructive feedback Promote a culture of professionalism accountability and continuous improvement Encourage personal and professional development within the team

Client Relationship Management

Build and maintain strong relationships with clients Conduct regular client meetings to review service performance and operational requirements Respond promptly to client enquiries and ensure all complaints are resolved within 24 hours Monitor service quality to ensure contractual Key Performance Indicators KPIs are consistently achieved Maintain high levels of client satisfaction through proactive communication and service delivery

Administration

Prepare and submit accurate monthly operational reports Manage annual leave planning and staff administration Coordinate with the Finance Department regarding invoice follow-up and payment collections Ensure all operational documentation is completed accurately and submitted on time

Training amp Compliance

Coordinate SIRA licensing and renewal requirements for security personnel Ensure all officers remain compliant with mandatory training and licensing regulations Organise and monitor in-house on-site and digital training programmes Promote continuous learning and operational best practice across the team

Key Performance Indicators KPIs

Performance in this role will be assessed against the following key areas Operations Management 50 Maintaining high operational standards ensuring compliance managing deployments effectively conducting site inspections and driving continuous service improvement Client Relationship Management 15 Building strong client relationships ensuring customer satisfaction resolving complaints promptly and consistently meeting contractual service levels Administration 15 Delivering accurate reports maintaining operational documentation coordinating leave planning and ensuring administrative tasks are completed efficiently and on time Training amp Compliance 10 Ensuring all security personnel remain compliant with SIRA requirements coordinating mandatory training and promoting continuous professional development Monthly Department Reporting 10 Preparing comprehensive monthly reports that accurately summarise operational performance key achievements challenges and recommendations for improvement

Bachelor's degree or equivalent qualification.

Minimum 6-10 years experience in a similar security management role.

Proven experience supervising large security teams.

Strong understanding of UAE security industry standards and operational procedures.

Excellent leadership and people management skills.

Strong organisational and planning abilities.

Outstanding communication and interpersonal skills.

Customer-focused with excellent relationship management skills.

Professional decision-making and problem-solving abilities.

Ability to work under pressure and manage multiple priorities.

High level of integrity, accountability, and professionalism.

Proficient in Microsoft Office and report preparation.

Preferred Certifications:

• SIRA Security Manager Certification
• First Aid Certification
• Fire Safety Certification