Security Operations Supervisor

Falcon Shield Security Services LLC; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Falcon Shield Security Services LLC seeks an experienced Security Operations Supervisor to oversee security operations across a diverse portfolio of client sites, including hospitality and commercial developments. You will supervise daily activities, manage rosters, and ensure compliance with UAE regulations while delivering high-quality security services.

The role demands strong leadership, incident response skills, and the ability to coordinate with clients, facilities teams, and emergency

Qualifications

• Bachelor's degree or Diploma in Security Management, Criminology, or a related discipline.
• Minimum 5–8 years experience in security operations with supervisory responsibilities.
• Proven experience managing multiple sites and leading large security teams.
• Strong knowledge of UAE security regulations and operational best practices.
• Proficiency in Microsoft Office applications.

Responsibilities

• Supervise day-to-day security operations across multiple client sites.
• Develop and manage duty rosters, deployment plans and staff allocations.
• Conduct security inspections, audits and site assessments for compliance.
• Monitor Security Officers and provide supervision and support.
• Coordinate with emergency services and stakeholders when required.
• Respond promptly to incidents and prepare detailed reports.

Skills

Security Operations

Team Leadership

Incident Management

Client Management

Report Writing

Communication

Education

Bachelor's or Diploma in Security Management or Criminology

Tools

Microsoft Office

Job description

We are seeking an experienced and results-driven Security Operations Supervisor to oversee security operations across a diverse portfolio of client sites including hospitality residential commercial and mixed-use developments The successful candidate will be responsible for supervising daily security operations across multiple locations ensuring the safety and security of residents guests visitors employees and company assets This role requires strong leadership excellent operational planning and the ability to maintain the highest standards of security while ensuring full compliance with company policies client requirements and UAE regulations Working closely with Security Officers property management teams and facilities personnel the Security Operations Supervisor will play a key role in delivering exceptional security services responding effectively to incidents and driving continuous operational improvement.

Key Responsibilities

Operations Management

• Supervise day-to-day security operations across multiple client sites
• Develop and manage duty rosters deployment plans and staff allocations to ensure optimum site coverage
• Conduct regular security inspections operational audits and site assessments to ensure compliance with company standards and client requirements
• Monitor the performance of Security Officers and provide ongoing supervision and operational support
• Ensure all security equipment and operational procedures are functioning effectively

Team Leadership

• Lead motivate and support Security Officers to achieve high levels of performance and professionalism
• Conduct performance evaluations and provide coaching and constructive feedback
• Assist in recruiting onboarding and training new security personnel
• Promote a culture of accountability teamwork and continuous improvement

Incident Management

• Respond promptly to security incidents and emergencies
• Investigate incidents thoroughly and prepare accurate detailed reports
• Monitor CCTV and access control systems to identify and address security risks
• Coordinate with emergency services and relevant stakeholders when required
• Ensure emergency response procedures are implemented effectively

Client amp Stakeholder Management

• Build and maintain strong working relationships with clients property management teams and facilities departments
• Attend client meetings and provide operational updates where required
• Ensure service delivery consistently meets contractual obligations and client expectations
• Address operational issues and customer concerns in a professional and timely manner

Compliance amp Administration

• Ensure compliance with UAE security regulations SIRA requirements company policies and client procedures
• Maintain accurate operational records and prepare regular reports for management
• Monitor compliance with health safety and security standards across all assigned sites
• Support continuous improvement initiatives to enhance operational efficiency and service quality

Qualifications

• Bachelor's degree or Diploma in Security Management, Criminology, or a related discipline
• Minimum 5-8 years experience in security operations, including supervisory responsibilities.
• Proven experience managing multiple sites and leading large security teams.
• Strong knowledge of UAE security regulations and operational best practices.
• Proficiency in Microsoft Office applications.
• Excellent leadership, communication, and report-writing skills.
• Valid UAE driving licence.
• Valid SIRA certification.
• Strong leadership and people management skills.
• Excellent organisational and operational planning abilities.
• Effective decision-making and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and stakeholder management skills.
• High level of integrity, professionalism, and accountability.

Additional Requirements

• Candidates should have a sound understanding of: CCTV and Access Control Systems, Fire Alarm and Life Safety Systems, Emergency response procedures, Incident investigation and reporting, UAE security regulations and compliance requirements.
• Preferred Certifications: SIRA Security Supervisor Certification, First Aid Certification, Fire Safety Certification