Assistant Operations Manager, In Room Dining

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Kerzner International Limited in Dubai is seeking an Assistant Operations Manager In Room Dining to oversee daily operations and profitability within the department, delivering outstanding guest service.

The ideal candidate has luxury hotel experience, 3–5 years in a similar role, and a hands-on leadership style with a strong customer focus; international exposure is a plus.

Qualifications

• Luxury hotel experience required, preferably in In Room Dining.
• 3–5 years in a similar role.
• International experience preferred.
• Strong leadership and customer-focused approach.
• Ability to work under pressure and hands-on management style.

Responsibilities

• Assist Operations Manager In Room Dining to oversee daily operations and profitability.
• Train and develop team members.
• Coordinate employees schedules and ensure SOPs are followed.
• Minimize operating costs and boost retention while maintaining service quality.
• Deliver outstanding guest service and satisfaction.

Skills

Team leadership

Customer service

Training and development

Scheduling

Cost control

Operations management

Job description

Role

As an Assistant Operations Manager In Room Dining you will be assisting the Operations Manager In Room Dining for overseeing the efficient running and profitability of the department daily activities Your responsibilities include training and developing team members coordinating employees schedule and ensuring that company standard operating procedures policies and procedures are being followed and consistently implemented Finally you will help minimize operating costs boost employee s retention deliver outstanding guest service and overall customer satisfaction The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands-on management style are important aspects of this role.