Assistant Room Reservation Manager

Minor International; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

Minor International is seeking an Assistant Room Reservation Manager in Dubai to lead and elevate the Reservations Team, ensuring accurate bookings, training and coaching staff, and maintaining high service standards. You will partner with Revenue Management on inventory control, oversee rate codes, group blocks, and distribution channels such as IBE, GDS, Tour Operators, and Small Luxury Hotels.

No remote work; this is a full-time, on-site role focused on maximizing guest satisfaction and

Qualifications

• College degree in hotel management or equivalent hospitality qualification.
• Minimum 3 years experience in hotel reservations and rooms divisions.
• Familiarity with PMS & RMS and distribution channels.

Responsibilities

• Lead and coach Reservations Team to ensure high service standards.
• Ensure accuracy of bookings and optimize revenue opportunities.
• Monitor team performance and provide ongoing training and feedback.
• Oversee reservations operations including allotments, group blocks and rate codes.
• Communicate guest requests promptly and accurately to relevant teams.
• Drive upselling initiatives and maximize distribution channel utilization (IBE, GDS, Tour Operators, etc.).

Skills

Leadership

Staff training

Attention to detail

Guest service orientation

Revenue management awareness

Education

College degree in hotel management

Tools

PMS

RMS

GDS

Job description

As Assistant Room Reservation Manager you will play a key role in driving the performance and efficiency of the Reservations Team. You will ensure full compliance with all SOPs actively train and coach team members and consistently monitor their performance to maintain high service standards. You will oversee and enhance all reservations operations ensuring accuracy in bookings while maximizing revenue opportunities and ensuring the satisfaction of both guests and team members. You will review and monitor daily arrivals ensuring all guest requests are accurately communicated and actioned. You will support Revenue Management in inventory control including managing allotments group blocks and rate codes across all relevant systems. You will also take ownership of driving upselling initiatives and ensure optimal utilization of all distribution channels such as IBE GDS Tour Operators Small Luxury Hotels and Regional and Corporate Sales Offices. This role requires strong leadership attention to detail and a commitment to delivering a smooth and efficient reservations experience that contributes to the overall success of the hotel.

Qualifications :

• College degree in hotel management.
• 3 years experience in hotel reservations and rooms divisions.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market local competitors and events of the destination.

Additional Information :

Reporting into Revenue Manager

Remote Work :

No

Employment Type :

Full-time