In-Room Dining Operations Lead — Luxury Hotel

Atlantis; Dubai; On-site; AED 167,400 - 223,200; Full time

Benefits offered by this job

Tax-free salary

Comprehensive medical insurance including dental coverage

Annual return flight allowance

Employee dining privileges within resort outlets

Discounted stays across Kerzner properties worldwide

Incentive programs and colleague engagement initiatives

Structured development programs and internal career mobility opportunities

Job summary

Atlantis in Dubai seeks an Assistant Operations Manager for In Room Dining. The role involves managing round-the-clock dining services, focusing on operational efficiency, team supervision, and maintaining five-star guest experiences.

The ideal candidate has 3 to 5 years of supervisory experience in a luxury hotel, strong leadership skills, and proficiency in service operations management. Join Atlantis for a tax-free salary, comprehensive benefits, and development opportunities within a leading luxury hospitality company.

Qualifications

• 3 to 5 years experience in a similar supervisory role within a luxury hotel environment.
• Previous international hospitality exposure preferred.
• Strong leadership capability managing diverse service teams.
• High level of guest focus and structured problem-solving ability.
• Ability to work effectively under operational pressure.
• Hands-on management style with attention to detail.

Responsibilities

• Support the Operations Manager in overseeing daily in-room dining operations.
• Supervise service teams to ensure timely order delivery and presentation accuracy.
• Coordinate staff scheduling to maintain effective coverage across shifts.
• Implement and monitor standard operating procedures and quality benchmarks.
• Review operational performance and identify cost optimization opportunities.
• Lead team training initiatives to strengthen service execution and retention.
• Handle guest concerns promptly to maintain high satisfaction levels.
• Collaborate with culinary and service teams to ensure seamless coordination.

Skills

In-room dining operations management

Team supervision and workforce scheduling

Service quality control and performance monitoring

Cost awareness and operational efficiency

Guest relations and service recovery

Inter-department coordination in luxury hospitality

Job description

Atlantis in Dubai seeks an Assistant Operations Manager for In Room Dining. The role involves managing round-the-clock dining services, focusing on operational efficiency, team supervision, and maintaining five-star guest experiences.

The ideal candidate has 3 to 5 years of supervisory experience in a luxury hotel, strong leadership skills, and proficiency in service operations management. Join Atlantis for a tax-free salary, comprehensive benefits, and development opportunities within a leading luxury hospitality company.