Assistant Operations Manager - In Room Dining

Atlantis; Dubai; On-site; AED 100,000 - 156,000; Full time

Job summary

Atlantis The Royal in Dubai seeks an experienced Assistant Operations Manager - In Room Dining to support the daily operation, profitability, staffing, and service standards of the in-room dining department. The role combines hands-on leadership with staff development and strict SOP adherence to sustain luxury guest service.

The ideal candidate will have 3-5 years in a similar luxury hotel role, strong people management, scheduling, and cost-control skills, and a hands-on management style to

Qualifications

• 3-5 years of experience in a similar F&B or in-room dining management role within a luxury hotel or resort environment.
• International hospitality experience preferred.

Responsibilities

• Assist the Operations Manager with the daily management of the In Room Dining department.
• Support smooth and efficient service across all operating periods.
• Monitor daily departmental performance and identify issues requiring corrective action.
• Help maintain profitability by controlling labor, operating expenses, and avoidable waste.
• Coordinate employee schedules according to forecast demand, occupancy, and service requirements.
• Ensure adequate staffing coverage during peak periods and special events.
• Train team members on service procedures, guest interaction, operational standards, and departmental expectations.
• Support ongoing employee development through coaching and feedback.

Skills

In Room Dining operations

Luxury hotel operations

Team leadership

Staff scheduling

SOP implementation

Guest service

Cost control

Interdepartmental communication

Operational reporting

Employee development

Job description

Assistant Operations Manager - In Room Dining Job Snapshot Role: Assistant Operations Manager - In Room Dining Location: Dubai, United Arab Emirates Industry: Hospitality Function: Food Services-Hospitality Experience: Minimum 3-5 years in a similar luxury hotel role Job Type: Full-time

Assistant Operations Manager - In Room Dining in Dubai, United Arab Emirates is a Hospitality opportunity for an experienced food and beverage professional responsible for supporting the daily performance, profitability, staffing, and service standards of the in-room dining department at Atlantis The Royal. This hiring role is suited to candidates seeking an in-room dining management job in Dubai with responsibility for team development, scheduling, SOP compliance, cost control, employee retention, operational consistency, and luxury guest service.

Job Details Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Food Services-Hospitality Salary: 9000-14000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Assistant Operations Manager supports the Operations Manager in maintaining a profitable, organized, and guest-focused in-room dining operation. The role combines hands-on floor leadership with people management, service quality control, cost awareness, scheduling, and implementation of established policies and procedures. Strong execution in this position directly affects order accuracy, delivery standards, guest satisfaction, labor efficiency, employee engagement, and overall departmental performance. The successful candidate is expected to remain visible in the operation, support the team during busy periods, and help maintain the high service expectations associated with an ultra-luxury resort.

Key Responsibilities

• Assist the Operations Manager with the daily management of the In Room Dining department.
• Support smooth and efficient service across all operating periods.
• Monitor daily departmental performance and identify operational issues requiring corrective action.
• Help maintain profitability by controlling labor, operating expenses, and avoidable waste.
• Coordinate employee schedules according to forecast demand, occupancy, and service requirements.
• Ensure adequate staffing coverage during peak periods and special events.
• Train team members on service procedures, guest interaction, operational standards, and departmental expectations.
• Support ongoing employee development through practical coaching and performance feedback.
• Assist supervisors and frontline colleagues in resolving service challenges during live operations.
• Ensure company standard operating procedures, policies, and service guidelines are implemented consistently.
• Monitor compliance with food and beverage operating procedures.
• Maintain high standards of guest service across order taking, preparation coordination, delivery, and follow-up.
• Handle guest concerns professionally and support prompt service recovery when required.
• Work closely with culinary teams to maintain coordination between production and delivery.
• Monitor order flow to reduce delays and maintain appropriate service timing.
• Support accurate communication of special requests, dietary requirements, and VIP preferences.
• Assist with maintaining presentation standards for trays, trolleys, equipment, and service areas.
• Monitor operating supplies and communicate replenishment needs where necessary.
• Support departmental inventory and cost control initiatives.
• Help reduce unnecessary expenses while protecting service quality.
• Encourage strong employee engagement and contribute to retention through supportive leadership.
• Promote a professional and cooperative team environment.
• Identify training needs and coordinate development activities with senior management.
• Support implementation of corrective actions when service or performance standards are not met.
• Maintain effective communication with Front Office, Housekeeping, Culinary, Guest Relations, and other hotel departments.
• Assist with shift briefings and ensure important guest and operational information is communicated clearly.
• Review service performance and provide recommendations for improving efficiency and guest satisfaction.
• Work under pressure during high-volume periods while maintaining calm and visible leadership.
• Support departmental reporting, operational reviews, and other management requirements.
• Perform additional responsibilities delegated by the Operations Manager when required.

Ideal Profile

The successful candidate should have 3-5 years of experience in a similar food and beverage or in-room dining management role within a luxury hotel or resort environment. Previous international hospitality experience is preferred. Candidates should understand the operational demands of high-end food and beverage service, including staffing, scheduling, guest recovery, service timing, cost control, and team performance. Strong leadership skills are essential because the role involves developing employees, supporting supervisors, maintaining standards, and guiding the team during demanding service periods. A hands-on management style is particularly important. The preferred candidate should be comfortable working directly within the operation rather than managing exclusively through reporting and delegation. A high level of customer focus, good judgment, organization, communication, and the ability to remain effective under pressure are also necessary. The successful candidate should be capable of balancing guest satisfaction with labor productivity, cost control, and operational consistency.

Skills Set

• In Room Dining operations
• Food Services-Hospitality
• Luxury hotel operations
• Food and beverage management
• Room service operations
• Team leadership
• Staff scheduling
• Workforce planning
• Employee training
• Performance coaching
• SOP implementation
• Policy compliance
• Guest service
• Luxury guest experience
• Service recovery
• Customer satisfaction
• Cost control
• Labor cost management
• Operating expense control
• Profitability management
• Employee retention
• Shift management
• Service quality control
• Order flow coordination
• Culinary coordination
• Guest request handling
• VIP service
• Dietary request coordination
• Interdepartmental communication
• Operational reporting
• Team development
• High-volume operations
• Hands-on leadership
• Hospitality management

Why Join Us

This role offers the opportunity to develop leadership experience within one of Dubai 's most distinctive Hospitality environments while working in an ultra-luxury food and beverage operation. The successful candidate can strengthen expertise in in-room dining management, people leadership, cost control, guest satisfaction, and high-volume luxury service. Atlantis Resorts also provides strong learning and career mobility opportunities across the wider Kerzner portfolio. The package includes a competitive tax-free salary, food and beverage privileges, discounted rates at Kerzner properties worldwide, comprehensive medical insurance with dental coverage, annual flights home, life insurance, incentive programs, and colleague wellness initiatives.

About the Company

Atlantis Resorts operates luxury destination resorts known for world-class accommodation, dining, entertainment, wellness, and guest experiences. Atlantis The Royal in Dubai combines ultra-luxury hospitality with internationally recognized restaurants, premium service standards, and large-scale resort operations supported by a diverse global workforce.