Operations Manager

Premier Inn Hotels LLC; Dubai; On-site; AED 120,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Career development

Work-life balance

Job summary

Premier Inn Hotels LLC in Dubai seeks an experienced hotel operations leader to drive guest satisfaction and uphold brand standards across all departments. You will recruit, train, and empower teams while managing budgets and delivering a strong guest experience.

You will partner with Sales and Revenue teams to optimize performance, monitor KPIs, and ensure compliant operations. A track record in hospitality management and effective communication is essential.

Qualifications

• Experience leading large teams.
• Experience navigating customer feedback and maintenance related systems.
• Excellent communication and organizational skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Translate operational strategy into day-to-day actions with trained teams.
• Directly manage housekeeping, maintenance, front of house; support F&B when needed.
• Recruit, train, and develop successors; promote from within where possible.

Skills

Team leadership

Operations management

Customer service

Communication

Analytical thinking

Time management

Education

Hospitality degree

Tools

MS Excel

Opera PMS

Oracle ERP

Job description

Do you love to inspire others Looking to be part of a team with an iconic brand Heres your chance! Your energy focus and passion will enable you to deliver the company brand standards through a clearly defined business plan and KPIs on a day to day basis. You will ensure that all aspects of the hotel operations are compliant with brand operational policy and legal requirements. As an inspired leader you will focus on delivering the guest experience working to remove barriers and develop an engaged team who understand the operational goals and deliver the growth agenda.

What will I be doing

• Translating the operational strategy and delivering the brand proposition on a day to day basis through engaged and driven and well trained teams.
• Directly managing housekeeping maintenance front of house and in some instances F&B departments
• Recruit Train and lead a team of people developing successors within the business and achieving the promote from within strategy at all opportunities and engaging future leaders.
• Building a world class customer focused culture in your hotel to ensure the consistent delivery of our goals.
• Effectively manage controllable expenses and focus on maintaining/improving profit margins without compromising the guest experience and team engagement to deliver our financial targets.
• Analyzing performance using key business measures to feedback and provide insight then developing action plans that target the levers to drive performance through a solid understanding of your business.
• Review the guest journey including experiencing partners service provision (F&B etc.) at key trading times always talking and listening to guests and your team to gain more insight in order to improve business processes and identify improvement opportunities.
• Demonstrating a clear understanding of the performance of your hotel the marketplace and your competitors activities and sharing this with key stakeholders to support the delivery of the GCC Business Plan.
• Working effectively with Sales Manager to deliver short medium and long-term sales growth.
• Monitoring and influencing our Revenue Management Systems to ensure its effective deployment to deliver optimum rates for our product and expected market share within our competitor set.

Requirements

• Experience managing large teams
• A solid understanding of cleaning bedrooms and managing inventories
• Experience navigating customer feedback inventory and maintenance related and other computer systems.
• Inclusive Team Engagement Skills
• Developing and Empowering a team
• Recognition and Celebrating Success
• Managing Difficult conversations
• Resilience
• Learning Agility
• Managing Change
• Time Management and planning
• Analytical Thinking and problem solving
• Effective communication

Experience

• 5years of relevant experience in managing operations across all departments within the hospitality industry.
• Ideally possess a graduate degree or equivalent in Hospitality Business Management Administration or a related field

Benefits

We offer a competitive salary package medical insurance which includes dental air tickets and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company.

Required Skills

xceptional attention to detail with strong organizational and time management skills. Confident communicator with the ability to build effective relationships across internal departments corporate clients suppliers and stakeholders. Proven ability to multitask prioritize competing deadlines and maintain accuracy in a fast-paced hotel finance environment. Strong administrative capability with a structured and process-driven approach to work. Professional phone and email etiquette with the ability to handle client debtor and stakeholder queries in a courteous and efficient manner. Strong working knowledge of MS Excel Opera PMS and accounting systems such as Oracle / SUN / similar ERP platforms. Solid understanding of Accounts Receivable corporate invoicing reconciliations credit control and general accounting principles. Exposure to Accounts Payable purchasing controls and procurement processes would be an advantage. Preferably 4 years of experience in finance or accounting with hospitality experience strongly preferred. Previous hotel experience managing high-volume corporate accounts and room/F&B revenue streams will be highly advantageous.

Required Education

Secondary