Assistant Manager VIP Services - Atlantis The Royal

Atlantis Resorts; Dubai; On-site; AED 300,000 - 520,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates at Kerzner properties

Health insurance (including dental)

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Job summary

Atlantis The Royal Dubai is seeking a highly capable Assistant Manager, VIP Services to lead daily VIP operations and ensure exceptional service delivery. You will train and coach colleagues, drive KPIs, and craft bespoke guest experiences around the resort's luxury offerings.

The role requires a Diploma or Associate Degree in a related field, plus at least 2 years as a Senior Butler or Assistant Head Butler. Fluency in one of several languages is preferred for a diverse guest profile.

Qualifications

• Diploma or Associate Degree in a related field.
• Minimum 2 years as a Senior Butler or Assistant Head Butler.
• Experience in luxury 5-star hospitality.
• Fluency in Russian, German, Arabic, French, Spanish or Chinese.

Responsibilities

• Lead day-to-day VIP Services operation and uphold high service standards.
• Coach team members and manage department KPIs with guidance from senior leaders.
• Deliver bespoke experiences and respond to guest needs in a 24/7 environment.
• Support performance management and disciplinary processes when required.

Skills

VIP services

Staff coaching

Training delivery

Multilingual ability

Education

Diploma/Associate Degree in related field

Job description

Job Description:

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

As an Assistant Manager, VIP Services, you will assist and lead the day-to-day VIP Services operation, ensuring exceptionally high standards of service delivery, training, personalisation, professionalism and guest needs are seen to. He or She will be responsible for servicing and assisting our VIP guests in a 24/7 operation, creating and delivering bespoke experiences which maximise all the world-class experiences that Atlantis Dubai has to offer. In addition to all operational needs within the VIP Services department, the Assistant Manager will coach team members, delivery department KPIs, look for ways to enhance service offerings and where necessary, lead the performance management / disciplinary process of team members with guidance from the Head Butler or VIP Services Manager. An ideal candidate must demonstrate a clear passion for service, people, training and willingness to learn various areas of resort operations through a highly detailed, organised and ‘on the ground’ approach.

About You

If you have a Diploma or Associate Degree or alike, in a related field with extensive luxury 5-star Butler experience with a minimum of 2 years as a Senior Butler or Assistant Head Butler, then we invite you to apply for this unique opportunity! Ideally, we are looking for a fluency in one of the following languages Russian, German, Arabic, French, Spanish, or Chinese.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.