Assistant Manager, Front Services

Atlantis Dubai; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Exclusive discounted rates at Kerzner/

F&B privileges

Job summary

Atlantis Dubai is seeking an Assistant Manager - Front Services to oversee Bell Services, Transportation and Valet operations at The Royal resort in Dubai. You will lead the Front Services team, ensuring the highest level of guest satisfaction, safety and operational efficiency across driveways, bell desk and valet areas.

You will collaborate closely with Front Office, Housekeeping, Security and Engineering to deliver seamless guest arrivals and departures, while maintaining Forbes and Atlantis

Qualifications

• Bachelor's degree in Hospitality or related discipline.
• 2–3 years in Front Services, Bell Services, Transportation, Valet or driveway ops.
• Experience in luxury hotel/resort environment preferred.

Responsibilities

• Oversee Bell Services, Transportation and Valet operations with focus on guest satisfaction and safety.
• Ensure efficient, professional and well-organized operations across driveways and parking areas.
• Coordinate Front Services with Front Office, Housekeeping, Security, Transportation and Engineering for seamless guest experience.
• Provide leadership and support to the Front Services team and uphold Forbes and Atlantis service standards.

Skills

Leadership

Guest service

Operational excellence

Team motivation

Education

Bachelor's degree in Hospitality

Job description

Assistant Manager, Front Services (20969)

A part of Kerzner International, a global leader in luxury hospitality,Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world's leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

As the Assistant Manager - Front Services, you will be primarily responsible for ensuring that Bell Services, Transportation and Valet operations are delivered to the highest luxury service standards, with a strong focus on guest satisfaction, operational efficiency, safety and colleague engagement.

The main responsibility of the role is to assist in overseeing all aspects of Bell Services, Transportation and Valet operations, including guest arrivals and departures, luggage handling, vehicle movements, valet operations and the overall management of the resort driveways and parking areas. The role will ensure that all operations are conducted in an efficient, professional, safe and well-organized manner while consistently meeting the resort's service standards.

The Assistant Manager will also be responsible for ensuring effective coordination between Front Services and Front Office, Housekeeping, Security, Transportation, Engineering and other relevant departments to ensure a seamless guest arrival, departure and in-house experience.

The role will have a strong operational presence within the Bell Desk, Porte Cochere, driveways and transportation areas, providing leadership and support to the Front Services team and ensuring that Forbes and Atlantis service standards are consistently maintained.

About You

Ideally, we would love you to have a bachelor's degree in Hospitality or another relevant discipline, together with 2-3 years of experience in a similar Front Services, Bell Services, Transportation, Valet or driveway operations role within an international luxury hotel or resort.

You will demonstrate a high level of hospitality and professionalism, with strong leadership and operational skills. You will be able to motivate and develop the team to consistently achieve the highest service standards and will have the ability to work positively with colleagues across different departments.

Previous experience in Bell Services, Transportation, Valet or Front Services operations within a luxury hotel environment would be highly desirable.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.