Assistant Manager Front Services

Atlantis Resorts; Dubai; On-site; AED 240,000 - 300,000; Full time

Benefits offered by this job

Food & beverage privileges

Discounted rates at Kerzner properties

Comprehensive health insurance (with-d

Annual flights home

Life insurance

Incentive program

Wellness initiatives

Job summary

Atlantis The Royal in Dubai, United Arab Emirates, seeks an Assistant Manager, Front Services, to lead and elevate guest service across Front Office, Bell Services and Transportation. You will supervise daily operations, drive efficiency, and ensure seamless arrivals, departures and in-house experiences to the highest standards.

The role emphasizes collaboration with Housekeeping and other departments to maintainluxury guest satisfaction and consistent service excellence in a world-class resort

Qualifications

• Bachelor's degree in hospitality or a related discipline.
• 2–3 years of experience in a similar role within a luxury hotel or resort.
• Demonstrates high standards of hospitality and professionalism.

Responsibilities

• Oversee Front Services and Bell Services to ensure 5-star standards.
• Coordinate Front Desk with Front Services, Housekeeping and other departments for seamless guest experiences.
• Ensure efficient, safe and organized vehicle movement in driveways/parking areas.

Skills

Front Office leadership

Bell Services oversight

Guest service delivery

Team motivation

Education

Bachelor's degree in Hospitality

Job description

Job Description:

( 20969 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

As the Assistant Manager in Front Services you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. Main responsibility of the role is to assist in all aspects of Bell Services and Transportation departments ensuring efficiency and professionalism, overseeing the daily operation of all driveways/parking spaces and ensuring all vehicles are moving in an efficient, professional, safe and organized manner.

In addition, the direct functionality of the Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests’ arrival, departure and in-house experiences are as per resort standards.

About You

Ideally, we’d love you to have a bachelor’s degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.