Assistant Manager, Imperial Services

Kerzner International; Dubai; On-site; AED 279,000 - 469,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates

Health insurance (with dental)

Annual flights

Life insurance

Incentive program

Wellbeing initiatives

Job summary

Kerzner International's Atlantis, The Palm in Dubai is seeking an Assistant Manager to oversee the Imperial Club lounges and lobby, ensuring flawless guest experiences aligned with resort standards. The role requires a minimum of 5 years in luxury hospitality and at least 1 year in a Club Lounge or similar, with leadership experience across Rooms, Front Office, and F&B.

You will train teams, manage schedules, and uphold SOPs to drive guest satisfaction.

Qualifications

• Minimum 5 years experience in hospitality.
• At least 1 year in a Club Lounge or similar at assistant-manager level.
• Experience across Rooms, Front Office and F&B with leadership.
• Strong ability to deliver exceptional guest experiences in luxury settings.

Responsibilities

• Support the Manager Imperial Club to oversee lounges and lobby operations.
• Coordinate and monitor guest arrivals and departures to meet resort standards.
• Train and develop team members; manage schedules.
• Ensure SOPs and policies are followed consistently.
• Deliver outstanding guest service and satisfaction.

Skills

Guest service

Team leadership

Hospitality

Club lounge experience

Operations coordination

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

As an Assistant Manager, you will be responsible for supporting the Manager Imperial Club in oversseing the operation across the lounges and lobby coordinating and monitoring all guests’ arrival, departure to ensure that our in-house guest experiences are as per resort standards. Your responsibilities include supporting with training and developing team members, coordinating employees' schedules, and ensuring that company standard operating procedures, policies, and procedures are being followed and consistently implemented. Finally, you will help to deliver outstanding guest service, and overall customer satisfaction.

About You

The ideal candidate will have experience within a luxury hotel, with a minimum of 5years experience in Hospitality. To be considered for this role you must also have at least 1years’ experience working within a ClubLounge environment or similar at an Assistantmanagerial level with an international luxury. To be successful in this role you will also have acquired knowledge within the Rooms, Front OfficeDivision andcrossed over into F&B, with some leadershipexperience. The ability to excel working in a fast-paced environment managing multiple business requirements whilst exceeding guest satisfaction will also be a key part of this exciting role.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits.

• generous food and beverage privileges
• exclusive discounted rates at all Kerzner properties worldwide
• comprehensive health insurance (with dental coverage)
• annual flights home
• life insurance
• an incentive program
• a variety of colleague wellness and social initiatives

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.