Assistant Operations Manager, In Room Dining

Kerzner International; United Arab Emirates; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Colleague discounts

Wellness programs

Job summary

Kerzner International's Atlantis The Royal hotel is seeking an Assistant Operations Manager, In Room Dining to support the Operations Manager in running the department efficiently and profitably. You will train staff, coordinate schedules, ensure SOP adherence, and drive cost control while delivering exceptional guest service.

The role requires 3–5 years in a similar luxury-hotel role, strong leadership, and the ability to perform under pressure in a dynamic, globally diverse environment.

Qualifications

• Experience in luxury hotel operations.
• Strong leadership and guest-centric mindset.
• Ability to manage high-pressure environments and drive profitability.

Responsibilities

• Oversee the daily operation and profitability of the In Room Dining department.
• Train and develop team members; coordinate staff schedules.
• Ensure SOPs and company policies are consistently followed.
• Identify cost-saving opportunities and improve efficiency.
• Maintain high guest service standards and satisfaction.

Skills

Team leadership

Guest service

Cost control

Operations management

Job description

Assistant Operations Manager, In Room Dining
( 20610 )

A part of Kerzner International, a global leader in luxury hospitality,Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About the role

As an Assistant Operations Manager, In Room Dining, you will be assisting the OperationsManager, In Room Dining, for overseeing the efficient running and profitability of the departmentdaily activities. Your responsibilities include training and developing team members, coordinating employees schedule, and ensuring that company standard operating procedures, policies and procedures are being followed and consistently implemented. Finally, you will help minimize operating costs, boost employee’s retention, deliver outstanding guest service and overall customer satisfaction.

About you

The ideal candidate will have experience within a luxury hotel, with a minimum of 3 to 5 years’ experience in a similar role, previous international experience is also preferred. Team leadership skills and a high level of customer focus and ability to work under pressure, along with a hands‑on management style are important aspects of this role. The Royal offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and diverse range of cultures.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.