Front Office Supervisor

HYDE; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Hyde is looking for a dynamic Front Office Supervisor in Dubai to lead and inspire the front office team while delivering exceptional guest service. This role balances operational excellence with genuine care for guests and staff, ensuring a memorable hospitality experience.

You will oversee check-ins, check-outs, and room assignments using the PMS, attend departmental meetings, and drive continuous improvement while maintaining service standards in a luxury setting.

Qualifications

• Minimum 3-4 years of experience in guest services or front office operations.
• Bachelor's degree in hospitality management, business administration, or related discipline.
• Experience in a luxury or upscale hotel environment.
• Multilingual abilities particularly Arabic or other regional languages.
• Excellent interpersonal and communication skills, verbal and written.

Responsibilities

• Lead and mentor the front office team while maintaining service standards and hotel policies.
• Deliver professional, friendly and engaging service to all guests and stakeholders.
• Handle guest concerns and complaints with empathy and efficiency, resolving issues promptly.
• Assign daily tasks and manage workflow to ensure optimal team productivity and guest satisfaction.
• Coordinate guest arrivals, departures and special requests with attention to detail.
• Manage front office operations including check-ins, check-outs and room assignments using the Property Management System.
• Maintain accurate records and documentation while ensuring compliance with hotel procedures and safety protocols.
• Attend departmental meetings and contribute to continuous improvement initiatives.
• Balance operational needs with colleague well-being and foster a supportive team environment.
• Assume manager-on-duty responsibilities as assigned to maintain service quality.
• Assist guests with inquiries regarding hotel facilities and services.
• Monitor team performance and provide constructive feedback and professional development opportunities.

Skills

Team leadership

Communication skills

Multilingual

Problem solving

Time management

Education

Bachelor's degree in Hospitality Management

Tools

Property Management System

Job description

Company Description

Hyde is much more than a brand it is a state of mind We celebrate the true spirit of discovery and the adventure of human connection Authentically personal and captivating iconic moments

Job Description

We re looking for a dynamic and customer-focused Front Office Supervisor to join our team in Dubai United Arab Emirates In this pivotal role you will lead and inspire the front office team while delivering exceptional service that transforms guest interactions into memorable experiences As the Front Office Supervisor you will be the backbone of our front-of-house operations balancing operational excellence with genuine care for both team members and guests Your leadership organizational skills and commitment to service will directly impact our guests satisfaction and your team s success

• Lead supervise and mentor the front office team while maintaining consistent adherence to service standards and hotel policies
• Deliver professional friendly and engaging service to all guests and stakeholders setting the tone for exceptional hospitality
• Handle guest concerns and complaints with empathy and efficiency resolving issues promptly and escalating when necessary
• Assign daily tasks and manage workflow to ensure optimal team productivity and guest satisfaction
• Coordinate guest arrivals departures and special requests with attention to detail and flexibility
• Manage front office operations including check-ins check-outs and room assignments using the Property Management System
• Maintain accurate records and documentation while ensuring compliance with all hotel procedures and safety protocols
• Attend and actively participate in departmental meetings contributing to continuous improvement initiatives
• Balance operational needs with colleague well-being fostering a supportive and collaborative team environment
• Assume manager-on-duty responsibilities as assigned making decisive decisions to maintain service quality
• Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner
• Monitor team performance provide constructive feedback and support professional development opportunities
• Perform additional duties as assigned to support organizational goals

Qualifications

• Minimum 3-4 years of experience in guest services or front office operations
• Proven supervisory or team leadership experience
• Bachelor s degree in hospitality management business administration or related discipline
• Experience in a luxury or upscale hotel environment
• Multilingual abilities particularly Arabic or other regional languages
• Excellent interpersonal and communication skills verbal and written
• Demonstrated ability to work effectively under pressure in a fast-paced environment
• Strong problem-solving and conflict resolution abilities
• Ability to remain calm courteous and focused on guest needs at all times
• Highly responsible reliable and detail-oriented
• Ability to work cohesively as part of a team and inspire others
• Knowledge of hotel service standards procedures and best practices
• Strong time management and organizational skills
• Experience with additional hotel systems and software platforms
• Background in training and development of front office staff
• Familiarity with Dubai s hospitality market and local customs