Assistant Manager - Front Office - Jumeirah Saadiyat Island

Jumeirah Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality resort in the United Arab Emirates seeks an Assistant Manager for the Front Office to enhance guest experiences. The role requires overseeing arrival preparations, supervising staff, and ensuring guest satisfaction. Ideal candidates should possess 4-5 years of experience in luxury hospitality and a Bachelor's Degree in Hospitality or Business. Benefits include a supportive work environment, comprehensive healthcare, and a competitive tax-free salary paid in AED.

Benefits

Colleague discounts on food, beverage, and hotel stays

Comprehensive healthcare and life insurance

Opportunities for professional development

Performance-based incentives

Paid annual leave

Qualifications

• 4-5 years of experience in luxury hospitality roles.
• Intermediate to advanced proficiency in Microsoft Office.
• Demonstrated team leadership capabilities.

Responsibilities

• Oversee guest arrival preparations for exceptional experiences.
• Supervise Guest Services and provide coaching.
• Personally greet VIP guests and handle complaints.

Skills

Interpersonal skills

Leadership and team management

Customer service

Microsoft Office proficiency

Fluency in additional languages

Education

Bachelor’s Degree In Hospitality or Business

Job description

Assistant Manager - Front Office - Jumeirah Saadiyat Island

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco‑conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean‑inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for an Assistant Manager - Front Office to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Oversee daily guest arrival preparations, including VIP room readiness, amenities, and special requests to ensure a seamless arrival experience
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold exceptional service standards
• Personally greet VIP and suite guests upon arrival, offering warm and professional assistance tailored to their preferences
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain guest satisfaction
• Engage regularly with in‑house guests to gather feedback, promote services, and encourage completion of guest satisfaction surveys
• Coordinate guest events such as welcome cocktails, ensuring smooth communication with other departments for flawless execution

About You

The ideal candidate for this position will have the following experience and qualifications:

• 4-5 years of experience in a similar role in the luxury hospitality industry
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Leadership and team management skills
• Additional language is desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)