Arabic-Speaking Luxury Customer Advisor

Concentrix Catalyst FZCO; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor - Arabic Speaker in Dubai to handle inbound/outbound calls, chats, and emails and provide first-class service while resolving non-routine issues. The role requires Arabic fluency and strong English skills, with a preference for graduates and a hospitality background.

You will maintain high telephone etiquette, attention to detail, and solid PC skills. Open to 8-hour shifts across 5 days, with immediate start preferred where possible.

Qualifications

• Arabic speaker with strong command of English (oral and written).
• Experience in Luxury Retail / Hospitality desirable.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Demonstrate courteousness and patience in all customer contact situations; professional tone.

Responsibilities

• Ensure service meets KPIs for the role.
• Interface with customers via inbound/outbound calls/chats/emails or Internet depending on client requirements.
• Provide high quality customer service and resolve non-routine problems with correct information.
• Identify customer problems and offer appropriate solutions.
• Identify and maximize selling and cross-selling opportunities.
• Continuously learn to stay up-to-date with product, service, and procedural changes.

Skills

Arabic language

English language

Customer service

Telephone etiquette

Attention to detail

PC knowledge

Education

Bachelor's degree or equivalent

Job description

Concentrix is seeking a Customer Service Advisor - Arabic Speaker in Dubai to handle inbound/outbound calls, chats, and emails and provide first-class service while resolving non-routine issues. The role requires Arabic fluency and strong English skills, with a preference for graduates and a hospitality background.

You will maintain high telephone etiquette, attention to detail, and solid PC skills. Open to 8-hour shifts across 5 days, with immediate start preferred where possible.