Bilingual Retail Customer Service Advisor (Eng/Arabic)

Majid Al Futtaim; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Majid Al Futtaim is hiring a Customer Service Advisor for its Retail Contact Center in Dubai. The role supports customers across Majid Al Futtaim Lifestyle brands, handling requests efficiently in English and Arabic to sustain customer satisfaction and strong commercial performance.

The ideal candidate will have at least one year of customer-service experience, preferably in retail or contact-center operations, and a high school certificate.

Qualifications

• Ideal profile includes strong bilingual communication in English and Arabic.
• Minimum 1 year of customer-service experience in retail or contact-center operations.
• High school certificate required; reliability, teamwork and customer focus are essential.

Responsibilities

• Handle incoming customer questions, requests and service concerns.
• Confirm details of inquiries before providing information or taking action.
• Use approved systems to address customer needs and resolve issues.
• Process requests accurately within service timelines and keep records updated.
• Explain solutions and next steps clearly, escalate complex cases when needed.
• Maintain professional communication with store teams and external contacts.
• Report recurring issues to leadership to improve service quality.

Skills

English communication

Arabic communication

Call center experience

Retail service

Active listening

Customer follow-up

Complaint handling

Data confidentiality

Education

High school certificate

Tools

CRM systems

Job description

Majid Al Futtaim is hiring a Customer Service Advisor for its Retail Contact Center in Dubai. The role supports customers across Majid Al Futtaim Lifestyle brands, handling requests efficiently in English and Arabic to sustain customer satisfaction and strong commercial performance.

The ideal candidate will have at least one year of customer-service experience, preferably in retail or contact-center operations, and a high school certificate.