Customer Success Engineer - Onboarding & Optimization

Cisco; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Splunk, a Cisco company in Dubai, seeks a Customer Success Engineer to guide enterprise customers through onboarding, health optimization, and value realization. You will bridge technical execution with executive leadership across Splunk and Cisco teams to ensure long-term retention.

Based in Dubai, you will work with Gulf, Levant, Egypt, and North Africa customers, leveraging bilingual Arabic/English communication to drive regional expansion and customer advocacy in a dynamic hybrid environment.

Qualifications

• 3+ years of professional experience in Technical Account Management (TAM), Customer Success, or Systems Engineering.
• Experience supporting enterprise customers within the Gulf, Levant, Egypt, and North Africa markets.
• Experience managing and resolving technical customer escalations in an enterprise software environment.
• Applied experience using project management methodologies to plan and execute technical deployments or customer initiatives.
• Proficiency in both Arabic and English languages (written and verbal).

Responsibilities

• Deliver comprehensive customer onboarding experiences to ensure successful adoption of Splunk solutions.
• Provide proactive environment health recommendations to optimize deployments and performance.
• Manage and resolve critical customer escalations to maintain trust and satisfaction.
• Facilitate internal advocacy with cross-functional Splunk and Cisco teams to champion customer needs.
• Contribute strategic insights during QBRs with key stakeholders to align on value realization.
• Partner with Account Teams to align CS strategies with regional expansion plans.
• Collaborate with Product Management to relay customer feedback for product improvements.
• Engage with CX teams and executive leadership for a unified regional CS approach.

Job description

Splunk, a Cisco company in Dubai, seeks a Customer Success Engineer to guide enterprise customers through onboarding, health optimization, and value realization. You will bridge technical execution with executive leadership across Splunk and Cisco teams to ensure long-term retention.

Based in Dubai, you will work with Gulf, Levant, Egypt, and North Africa customers, leveraging bilingual Arabic/English communication to drive regional expansion and customer advocacy in a dynamic hybrid environment.