Director of Customer Success - MENA

Backbase; Dubai; On-site; AED 500,000 - 900,000; Full time

Job summary

Backbase is seeking a Customer Success Director to drive satisfaction and success for customers across the Middle East. You will cultivate executive relationships, drive adoption, and ensure value realization of Backbase's Engagement Banking Platform while periodically traveling across the region.

The role demands 10+ years in customer-facing roles within tech/software, strong Arabic and English, and a track record of influencing senior stakeholders to ensure ARR growth and customer success.

Qualifications

• Bachelor’s degree in technology, business, or related field.
• 10+ years in customer-facing roles in the Middle East, focusing on customer success.
• Strong technical understanding in software/customer success roles.
• Fluent in Arabic; high proficiency in English.
• Customer-centric mindset with data-driven approach.
• Willingness to travel frequently across the region.

Responsibilities

• Develop and nurture strong, long-lasting relationships with key customers across the region.
• Drive value realization, renewals, and ARR growth in collaboration with customers and Backbase teams.
• Collaborate with Sales, R&D, Services, and Backbase partner network to ensure customer success.
• Collect and analyze product feedback; guide roadmap and feature requests with stakeholders.

Skills

Customer success

Arabic language

English language

Relationship building

Cross-functional collaboration

Data analysis

Travel readiness

Presentation skills

Independent work

Banking domain knowledge

Education

Bachelor’s degree in Technology/Business or related field

Job description

Backbase is seeking a Customer Success Director to drive satisfaction and success for customers across the Middle East. You will cultivate executive relationships, drive adoption, and ensure value realization of Backbase's Engagement Banking Platform while periodically traveling across the region.

The role demands 10+ years in customer-facing roles within tech/software, strong Arabic and English, and a track record of influencing senior stakeholders to ensure ARR growth and customer success.