Arabic-Speaking Customer Service Advisor — Abu Dhabi

Concentrix; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor who is fluent in both Arabic and English. This role requires excellent communication skills and the ability to handle inbound calls while maintaining high standards of call quality. Applicants should have at least one year of experience in a call center environment, preferably in banking or healthcare. A cheerful personality and the ability to work in a fast-paced setting are essential. Full-time position with rotational shifts.

Qualifications

• 1 year experience in a call/contact center, preferably in a relevant sector.
• Ability to work in a fast-paced, high-production environment.
• Open to work in rotational shifts.

Responsibilities

• Receive inbound calls and maintain call standards.
• Answer enquiries with correct information.
• Identify selling opportunities.

Skills

Fluent English (B2+)

Fluent Arabic

Good communication skills

MS Excel

Empathy

Telephone etiquette

Education

Bachelor's degree preferred

Job description

A leading customer service provider in Abu Dhabi is seeking a Customer Service Advisor who is fluent in both Arabic and English. This role requires excellent communication skills and the ability to handle inbound calls while maintaining high standards of call quality. Applicants should have at least one year of experience in a call center environment, preferably in banking or healthcare. A cheerful personality and the ability to work in a fast-paced setting are essential. Full-time position with rotational shifts.